Medical Assistant - Surgical Services

Planned Parenthood of Greater Ohio; Bedford (OH); On-site; USD 45,667,000 - 56,413,000; Full time

Benefits offered by this job

Paid time off

Paid parental family leave

Medical coverage

Vision coverage

Dental coverage

Life insurance

Disability coverage

401(k) plan with employer contribution

Holidays and floating holidays

Job summary

Planned Parenthood of Greater Ohio in Bedford Heights is seeking a Medical Assistant for the Surgical Services team. This full-time role supports patients through abortion-care, performing clinical assistance, education, and administrative work, including revenue-cycle tasks.

The ideal candidate will be organized, compassionate, and comfortable discussing sensitive health matters, with responsibilities spanning patient prep, lab services, documentation in the EHR, and coordination with

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and patient-service skills.
• Ability to handle confidential information appropriately.
• Ability to communicate respectfully with people from diverse backgrounds.
• Able to stay organized in a fast-paced clinical environment.
• Ability to work collaboratively within a healthcare team.
• Commitment to providing high-quality, compassionate reproductive healthcare.
• Commitment to Planned Parenthood’s mission and values.

Responsibilities

• Welcome patients and provide information about services, funding resources, and what to expect.
• Prepare patients for care and assist clinicians during abortion procedures.
• Provide patient education, forms, and referrals.
• Conduct pregnancy testing and provide related information and referrals.
• Collect and prepare laboratory specimens (blood, urine).
• Perform venipuncture within scope of training/licensure.
• Prepare rooms and maintain supplies and cleanliness.
• Maintain patient confidentiality and handle sensitive information with care.
• Register and schedule patients for services.
• Maintain accurate patient records (registration, medical, lab, visit).
• Document entries in the EHR and verify accuracy.
• Verify payment methods and determine eligibility for financial assistance.
• Calculate patient fees and reconcile payments according to procedures.
• Provide and review required forms with patients.
• Complete daily financial and charge-closing activities.
• Collaborate with clinicians and leadership for coordinated care.
• Communicate to ensure timely patient visits.
• Follow safety, HIPAA, OSHA, CLIA policies and ongoing training.

Skills

Verbal communication

Patient service

Organizational skills

Team collaboration

Nonjudgmental

Education

High school diploma

Tools

Electronic health record

Job description

Hiring Incentive: $1,000*

Eligible full-time hires will receive $250 in their first paycheck and $750 in the first paycheck following successful completion of six months of employment.

Payments are prorated for part-time hires.

Hiring Incentive: $1,000*

Eligible full-time hires will receive $250 in their first paycheck and $750 in the first paycheck following successful completion of six months of employment.

Associates must remain employed and in good standing at the time of each payment.

Payments are prorated for part-time hires.

Planned Parenthood of Greater Ohio is seeking a mission-driven Medical Assistant to join our Bedford Heights Surgical Center full-time, working 37.5 hours per week. This position provides clinical, administrative, and financial support to patients receiving procedural reproductive healthcare.

Union Status: Bargaining Unit Position

FLSA Status: Hourly, Non-Exempt

About The Role

The Medical Assistant, Surgical Services supports patients throughout their abortion-care experience by providing compassionate clinical assistance, patient education, and administrative support. This position prepares patients for care, assists with abortion procedures, performs laboratory services, maintains accurate medical records, and helps ensure patient visits move safely and efficiently.

This role also supports the revenue cycle by verifying payment information, determining eligibility for financial assistance, collecting and reconciling payments, and completing related closing procedures.

The ideal candidate is organized, attentive, and comfortable discussing sensitive healthcare matters respectfully and without judgment. This role requires strong communication skills, sound judgment, and a commitment to high-quality reproductive healthcare and excellent patient service.

Why join our team?

Our Mission

We deliver innovative health care, education, and advocacy no matter what.

Our Core Values

• Accountable: We take responsibility for our actions and decisions
• Adaptable: We embrace change and remain flexible and resilient
• Collaborative: We work together, valuing diverse perspectives
• Kind: We treat everyone with compassion and respect
• Non-judgmental : We create a safe and inclusive environment
• Solution-oriented: We each operate as champions who look for effective solutions to challenges
• Strategic: We approach our work with a clear vision and thoughtful planning

What You’ll Do

Patient Care and Surgical Support

• Welcome patients and provide accurate information about available services, contraceptive options, funding resources, and what to expect during their visit.
• Prepare patients for care and assist clinicians during abortion procedures.
• Provide appropriate patient education, information, forms, and referrals.
• Conduct pregnancy testing and provide related information and referrals.
• Collect and prepare laboratory specimens, including blood and urine samples.
• Perform venipuncture within the scope of your training, certification, or licensure.
• Prepare procedure and examination rooms and maintain appropriate supplies, cleanliness, and inventory.
• Maintain patient confidentiality and approach sensitive healthcare matters with compassion and without judgment.

Administrative and Financial Support

• Register and schedule patients for services.
• Prepare and maintain accurate patient registration, medical, laboratory, and visit records.
• Document required information in the electronic health record and review entries for accuracy.
• Verify patient payment methods and determine eligibility for financial assistance or private-pay services.
• Calculate patient fees and collect, post, and reconcile payments according to organizational billing and financial procedures.
• Provide patients with the appropriate forms and review them for completion.
• Complete required daily financial and charge-closing activities.

Teamwork, Quality, and Compliance

• Collaborate with clinicians, health center leadership, and other team members to provide coordinated and efficient patient care.
• Communicate with team members to help patient visits progress in a timely manner.
• Handle medical waste and follow universal precautions and workplace safety requirements.
• Follow organizational policies, current medical standards, and HIPAA, OSHA, and CLIA requirements.
• Participate in required training, quality improvement, risk-management activities, and staff meetings.

Qualifications And Benefits

Required Qualifications

• High school diploma or equivalent.
• Strong verbal communication and patient-service skills.
• Ability to handle confidential and sensitive information appropriately.
• Ability to communicate respectfully with people from different backgrounds and socioeconomic circumstances.
• Ability to remain organized and attentive in a fast-paced clinical environment.
• Ability to work effectively as part of a collaborative healthcare team.
• Commitment to providing high-quality, compassionate, and nonjudgmental reproductive healthcare.
• Commitment to Planned Parenthood’s mission, values, and service standards.

Preferred Qualifications

• Medical Assistant certification.
• Previous experience in an OB-GYN, surgical, procedural, or recovery-room setting.
• Experience in reproductive healthcare or family-planning services.
• Experience using an electronic health record or patient scheduling system.
• Fluency in Spanish or another language needed within the position’s service area.

What We Offer

• Paid time off
• Paid parental family leave
• Medical coverage, with 90% employer-paid base plans for individual coverage
• Employer-paid vision coverage
• Dental coverage
• Employer-paid life insurance
• Employer-paid accidental death and dismemberment insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) plan with an employer contribution of up to 4%
• Ten paid holidays each year
• Two floating holidays each year
• Financial incentive program for certified bilingual Associates*

Qualified Associates who demonstrate fluency in a needed language, including Spanish, Nepali, or Somali depending on the geographic service area, may receive a $1.00-per-hour differential following successful completion of the language assessment.

Equal Employment Opportunity

PPGOH is an equal opportunity employer. Employment decisions are based on job-related qualifications, experience, performance, and organizational needs. We do not discriminate against any applicant or Associate based on race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

We recognize that candidates may not meet every preferred qualification listed. If your skills and experience align with the role, we encourage you to apply.

Reasonable accommodations are available throughout the hiring process.