Site Supervisor - Surgical Services

Planned Parenthood of Greater Ohio

Bedford (OH)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Paid Parental Leave

Medical 90% employer-paid base plans

Dental

Vision 100% employer paid

Life Insurance 100% employer paid

401(k) with matching employer contribution

Nine paid holidays per year

Financial incentive program for bilingual staff

Job summary

A leading health care provider is seeking a Site Supervisor for their Bedford Heights Surgical Health Center. This full-time role involves managing daily operations, supervising staff, and ensuring high-quality patient care. The ideal candidate will have a strong background in healthcare and management, with a commitment to delivering compassionate service. Join a mission-driven organization that values accountability, adaptability, and collaboration.

Qualifications

2-5 years’ experience in healthcare directly with patients required.
At least 2 years’ management experience preferred.

Responsibilities

Assist in the management and daily operations of the health center.
Supervise health center staff and ensure compliance with regulations.
Provide direct patient care and maintain medical records.

Skills

Communication

Customer Service

Leadership

Education

High school diploma or GED

Tools

Microsoft Office Suite

Electronic Medical Records

Job description

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Description

COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit

Planned Parenthood of Greater Ohio is seeking mission-minded Associates to join us as a full-time (37.5 hours per week) Site Supervisor to serve our patients at our Bedford Heights Surgical Health Center.

Summary

The purpose of this position is to assist in the management and daily operations of the health center; provides leadership to assist with supervising health center staff; assist in implementation of operational procedures; and delivery of high quality patient care and excellent customer service.

WHY YOU SHOULD JOIN?

Our Mission and Core Values

We deliver innovative health care, education, and advocacy no matter what.

Accountable - We take responsibility for our actions and decisions
Adaptable - We embrace change and remain flexible and resilient
Collaborative - We work together, valuing diverse perspectives
Kind - We treat everyone with compassion and respect
Non-judgmental - We create a safe and inclusive environment
Solution-oriented - We each operate as champions who look for effective solutions to challenges
Strategic - We approach our work with a clear vision and thoughtful planning

Benefits

Paid Time Off
Paid Parental Leave
Medical 90% employer-paid base medical plans for single coverage
Dental
Vision 100% employer paid
Life Insurance 100% employer paid
Accidental Death & Disability 100% employer paid
Long Term/Short Term Disability 100% employer paid
401(k) with matching employer contribution up to 4%
Nine (9) paid holidays per year
Two (2) paid floating holidays per year
Financial incentive program for certified bilingual staff**
Planned Parenthood respects and honors all people. Qualified associates who are fluent in a needed language (Spanish, Nepali, or Somali, depending on geographic service area) will earn a $1.00 per hour differential for two years following successful examination.

What You Will Do

Understands, commits to, and practices a customer-oriented approach services while identifying opportunities to improve cycle times and the patient experience through data collection and analysis.
Understands abortion care and supporting structures and processes.
Supports Practice Manager in efficient operations of health center, including clinic flow, patients scheduling, and achievement of goals.
Supports ordering process for monthly inventory by working with practice manager to complete inventory.
Assist with the completion of compliance reporting and audits to include confidential abortion reporting.
Promote an organizational culture that embraces respect, quality care, effective communication, teamwork, accountability, innovation, and responsibility.
Works with staff to provide a positive environment in which team members feel valued.
Works with Practice Manager to ensure unlicensed staff are adequately trained, by acting as a new hire preceptor.
Works with Practice Manager to evaluate and supervise health center staff, including daily operational leadership, training, development, goal setting and annual performance evaluation.
Provides direct patient care as scheduled, in compliance with all affiliate protocols and procedures, to include education and counseling patients, maintaining medical records and logs, scheduling patients and responding in a professional manner to the need of patients.
Practice and mentor a patient centered approach to the delivery of services; identify opportunities to improve cycle times and the patient experience through data collection and analysis.
Maintain a detailed understanding of and participate in, and ensure compliance with all federal, state and local regulations pertaining to the operations of the Health Center including, OSHA, CLIA and ODH and their healthcare reporting requirements.
Demonstrate proficiency in all medical support staff job responsibilities and lab duties. Provide direct care as scheduled.
Understand all FDA approved methods of birth control.
Familiar with health center funding sources, billing systems and medical coding.
Demonstrated proficiency and efficiency of documentation with EPIC EMR system.
Maintain accuracy in documentation in client’s medical record.
Sensitive to cultural and ethnic differences among staff and clients.
Maintain in collaboration with Facilities and Practice Manager the physical premise of the site.
Accept individual and joint responsibility for and lead the Health Center’s efforts to comply with all organizational quality assurance guidelines and all pertinent government regulations including OSHA and CLIA.

Supervisory Responsibilities

Supervise center operations under direction of Practice Manager: create staff schedules and in accordance with PPGOH HR policies, manage inventory, proactively problem-solve

What You Will Bring

High school diploma or GED
2-5 years’ experience in healthcare directly with patients required.
At least 2 years’ management experience preferred
Meet all customer service standards and ensure Health Center Staff is meeting standards as well.
Understand overall financial and budget process; including self-pay, insurance billing, reimbursement, abortion access funds to include justice funding, or other federal, state, or private funds to support abortion services.
Capable of working in a busy environment, often under pressure, without compromising accuracy, attention to detail and customer service.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office Suite, Electronic Medical Records, and Payment Processing Systems.
Commitment to the Ethos, Values, and Service Standards of Planned Parenthood.

PPGOH is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC), may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Seniority level