Medical Assistant Supervisor - 10948

Colorado Coalition for the Homeless; Denver (CO); On-site; USD 34,481 - 40,556; Full time

Benefits offered by this job

Flexible spending accounts

Health insurance options

Paid time-off

Job summary

Colorado Coalition for the Homeless is looking for a Medical Assistant Supervisor to oversee health services at their Denver location. You'll supervise Medical Assistants, ensuring high-standard healthcare services, while directly reporting to the Nurse Manager.

Applicants should possess a high school diploma and relevant experience as a Medical Assistant, preferably with supervisory skills. Offering a salary of $25.03 - $29.44 per hour, this role emphasizes collaboration and quality improvement in patient care.

Qualifications

• Valid driver's license required.
• Certification in basic life support (CPR).
• One year of experience as a Medical Assistant/EMT.

Responsibilities

• Supervise Medical Assistants and manage integrated health services.
• Ensure high-quality healthcare services within state regulations.
• Conduct performance appraisals and provide feedback.

Skills

Supervision

Bilingual English/Spanish

Communication

Quality Improvement

Education

High school diploma or equivalent

Medical Assistant program

Job description

Mission

The Colorado Coalition for the Homeless works collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves.

Our Philosophy of Service

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
• Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services.
• Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
• Achieving excellence through continuous quality assurance, innovation and professional development.
• Using resources judiciously and effectively.

Position Overview

This position reports directly to a Nurse Manager and supervises Medical Assistants (MAs) while managing integrated health services at CCH satellite sites in accordance with federal, state, and local standards. The role is approximately 50% administrative and 50% skilled medical assistant care. Primary work location is Stout Street Health Center, 2130 Stout Street, Denver. Saturdays are required.

Additional Requirements

Valid driver’s license required. This requirement may be waived based on overall candidate experience and current needs.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full‑time employees contribute only 1% of their earnings for their own HMO coverage and no more than 4% for eligible dependents. Same‑and opposite‑sex domestic partner coverage is available.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care, dependent care, and parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program.
• Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting.
• Extensive paid time‑off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full‑time employees in their first year.

The effective date for benefits is the first of the month following hire.

Essential Functions

• Directly supervises SSHC suite‑based Medical Assistants; performs hiring, orientation, onboarding, performance appraisals, and counseling.
• Ensures competency of all MA staff, delivering high‑quality healthcare services within scope and state regulations.
• Holds regular 1:1 supervisions with direct reports; provides feedback, coaching, mentorship, training, support, competency evaluations, and performance management.
• Maintains high‑standard of care by offering relevant trainings, setting clear expectations, evaluating staff with quality assurance metrics, auditing direct client care, monitoring the environment of care, and supporting remediation as needed.
• Manages continuous responsibilities such as scheduling, timesheets, Safetyzone review, mandatory trainings, punctuality, attendance, and adherence to policies.
• Leads daily huddles on patient care updates, staffing, operations, and quality improvement initiatives.
• Utilizes a Visual Management Board to communicate quality improvement metrics, policy changes, and announcements.
• Communicates scheduling considerations to Operations and MA‑Nursing Leadership regarding FTE, staffing ratios, and adjustments.
• Co‑leads discipline meetings and participates in other leadership or interdisciplinary team meetings.
• Maintains a professional and confidential environment, fostering collaboration, respect, and trust.
• Ensures collaboration and consistency across integrated health teams.
• Provides effective communication with patients, team members, and community partners.
• Leads problem‑solving for continuous improvement of patient care and staff needs; escalates personnel issues to supervisors.
• Champions and leads quality improvement initiatives; coaches others on quality improvement and LEAN methodology.
• Maintains competence in all duties outlined in the Medical Assistant job description, including direct clinical care, lab collection, EHR proficiency, and integrated healthcare model.

Qualifications Summary

• High school diploma or equivalent required.
• Successful completion of a Medical Assistant program or Emergency Medical Technician–Basic certification.
• Preferred experience as a supervisor.
• One year of experience as a Medical Assistant/EMT working for CCH preferred.
• At least “Meets Expectations” on most recent performance review.
• Certification in basic life support (CPR).
• Bilingual English/Spanish preferred.

$25.03 – $29.44 per hour. Placement within the range depends on total relevant years of experience.

Additional Employment Information

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity

The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.