Medical Assistant, Senior

UPMC; Mechanicsburg (Cumberland County); On-site; USD 36,000 - 52,000; Full time

Job summary

UPMC Post Acute - Senior Care Services invites qualified candidates for a Senior Medical Assistant role focused on geriatric care. The position blends clinical support with front-office responsibilities, requiring strong organizational and communication skills.

Responsibilities include guiding staff workflows, supervising activities with management, and acting as the Epic Care super user to improve patient outcomes and service quality.

Qualifications

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program.
• Certification exam (AMT, AAMA, NAHP, NCCT or NHA) completed or eligible.

Responsibilities

• Guides workflow and assigns tasks to other clinical staff.
• Assist management staff with supervisory activities; participates in goals and training.
• Serve as the department super user for Epic Care.
• Identify opportunities for improvement in Clinical/Non-Clinical functions and infection control.
• Maintain patient records compliantly and schedule appointments.
• Prepare patient rooms and maintain infection control between visits.

Skills

Phlebotomy

Medical Assistant

Organization

Communication

Education

High school diploma

Medical Assistant Program

Certification exam (AMT/AAMA/NAHP/NCCT/NHA)

Job description

UPMC Post Acute - Senior Care Services

Join UPMC Post Acute - Senior Care Services supporting a geriatric patient population in a collaborative and patient-focused environment. This role supports both onsite providers as well as providers working across multiple locations, offering variety and flexibility within daily responsibilities.

Schedule:

• Monday - Friday, 8:00 AM - 4:30 PM

• No weekends or holidays

• May be asked to work 7:15 AM - 3:45 PM to cover staff vacation

Ideal candidate will have prior medical assistant and Phlebotomy experience. Ability to work with geriatric patient populations and strong organizational and communication skills.

Why Join This Team:

• Monday-Friday schedule with no weekends or holidays

• Opportunity to support a specialized geriatric population

• Collaborative environment with a mix of clinical and front office responsibilities

Responsibilities:

• Guides workflow and/or assigns tasks to other clinical staff.

• Assist management staff with supervisory activities. Participates with creation and implementation of departmental goals, processes and procedures. Mentors, orients and provides ongoing training to current and new staff members.

• Serve as the department super user for Epic Care.

• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.

• Must be responsible and demonstrate proficiency in all practice category specific tasks.

• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics.

• Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required. Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families. May provide more individualized patient/family education and supportive counseling as needed.

• Answering calls and providing pertinent information including patient education as directed.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.

• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

Medical Assistant, Senior:

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT or NHA)

• OR at least 1-year prior patient care experience required.

• Must be responsible and demonstrate proficiency in three practice category specific tasks

• Must have basic computer skills and knowledge of medical terminology, examination diagnostic and treatment room responsibilities.

Job title and salary will be based on qualifications and career ladder requirements.

Licensure, Certifications, and Clearances:

CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran