Medical Assistant – Phone Triage

Oamkg; Muskegon (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great PTO

Full benefits package (coverages at no

Many paid holidays

Job summary

Orthopaedic Associates of Muskegon (OAM) is seeking a Medical Assistant – Phone Triage to join our team. You will be the first contact for patients, gathering information, triaging concerns, and guiding next steps under a nurse or physician.

Work is Monday–Friday, 8:00 AM–5:00 PM, full-time, with benefits, PTO, and 401(k) participation. The role combines patient communication with hands-on clinical support in a busy orthopedic practice.

Qualifications

• High school education and graduation from an accredited Medical Assistant program required.
• CPR certification required.
• MA licensure or certification preferred with continuing education requirements maintained.
• Medical Assistant experience preferred, though we are willing to train.

Responsibilities

• Answer patient calls and messages the same day; gather information and communicate with physicians.
• Triages patient needs under supervision, including post-op concerns and urgent needs.
• Document encounters in EMR with accuracy and confidentiality.
• Schedule tests, complete forms, and phone prescriptions to pharmacies; assist with medications as directed.
• Greet patients, collect history, measure vital signs, and provide procedure information.
• Assist with examinations, dressings, sutures, and provide CPR when needed.
• Assist transfers and light hygiene; maintain sterile techniques and OSHA standards.
• Monitor stock and place supply orders; participate in meetings and uphold patient confidentiality.

Skills

Telephone communication

Listening skills

Verbal communication

Written communication

Multitasking

Medical terminology

Education

High school diploma

Medical Assistant program

CPR certification

MA licensure/certification preferred

Job description

Are you a skilled listener who enjoys helping patients get the answers and care they need? Can you stay organized, communicate clearly, and respond calmly when patients have concerns? If so, we’d love to meet you! Join our Medical Assistant team and help support patients throughout their orthopaedic care.

Our Medical Assistant team works alongside fellowship-trained orthopaedic physicians to support patients through injuries, treatment, and recovery. In this phone triage role, you’ll be a key point of contact for patients, gathering information, communicating concerns to the care team, and helping patients understand next steps under the supervision of a nurse or physician. You’ll also provide hands‑on clinical support as needed.

OAM + i’move is committed to our employees’ well‑being, work‑life balance, and career growth. Joining our team means working alongside fellowship‑trained orthopaedic physicians who are leaders in their field. Everyone at OAM + i’move is committed to achieving service excellence through teamwork, courtesy, customer service, thoughtful communication, a professional appearance and environment, confidentiality, and safety. We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all.

We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and many paid holidays off. After one year, qualifying employees join our 401(k) plan, to which OAM makes a 3% safe harbor contribution and a discretionary profit‑sharing contribution. Our benefits offerings include four Priority Health medical plans with HSA and FSA options, along with Delta dental and vision. Short‑and‑long‑term disability and life insurance are also offered at no cost to eligible employees. Benefits are subject to eligibility requirements.

ABOUT THE POSITION

The Medical Assistant – Phone Triage is a full‑time, hourly, non‑exempt position reporting to the Operations Manager. Working under the supervision of a nurse or physician, this role uses effective listening and information‑gathering skills to help assess patient needs, support treatment planning, and provide professional patient care. The schedule is Monday‑Friday, 8:00 AM‑5:00 PM.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive and respond to patient phone calls and messages the same day they are received; gather information about patient concerns and communicate with physicians and clinicians.
• Help assess and triage patient needs under nurse or physician supervision, including concerns involving post‑operative complications, drug reactions, and other immediate needs.
• Document all encounters in the phone message book and electronic medical record (EMR), maintaining accurate, legal, and ethical documentation standards.
• Schedule tests, complete required laboratory and testing forms, and phone prescriptions to pharmacies as directed. Prepare and administer medications with RN or physician authorization.
• Greet and escort patients to exam rooms, assist with medical history and forms, measure and record vital signs, and provide basic information and instructions about procedures.
• Assist physicians and advanced practice providers with examinations and minor office procedures; change dressings, apply bandages, remove sutures, perform other first aid procedures, and provide CPR when needed.
• Assist patients with transfers and light hygiene as needed.
• Clean and sterilize instruments and exam rooms, follow sterile techniques and OSHA safety standards, and dispose of biohazard waste appropriately.
• Monitor and stock supplies, place supply orders as needed, attend scheduled meetings, maintain patient confidentiality, and perform other assigned duties.

REQUIREMENTS

• Skills & Competencies: Excellent telephone, listening, verbal, and written communication skills, including proper grammar, spelling, and medical terminology. Basic computer skills and the ability to multitask, prioritize, and work well under pressure. A patient‑focused approach and the ability to support people who may be anxious or fearful.
• Education & Experience: High school education and graduation from an accredited Medical Assistant program required. CPR certification required. Medical Assistant experience preferred, though we are willing to train. MA licensure or certification preferred, with continuing education requirements maintained.
• Physical Requirements: Ability to regularly lift up to 50 pounds; stand, sit, or walk for extended periods; perform repetitive tasks; push, pull, or move equipment or patients; and wear personal protective equipment for extended periods. Frequent bending, stooping, reaching, kneeling, and crouching are required, along with manual dexterity to operate clinical instruments, keyboards, and equipment. Sufficient visual acuity to read small print, labels, and screens and observe patients, and sufficient auditory acuity to hear patient needs, alarms, calls, and instructions in a noisy environment.

About Orthopaedic Associates of Muskegon (OAM)

Our highly‑experienced physicians and staff provide orthopaedic surgery, nonsurgical orthopaedic treatments and procedures, and physical medicine and rehabilitation services to the West Michigan community. We treat disorders and injuries to the shoulder , spine , hip and knee , as well as the extremities – foot/ankle, leg, hand/wrist and elbow . Patients may seek treatment due to a fracture or other type of traumatic bone, joint or muscle injury, nerve pain, arthritic bone deterioration, or a spinal disorder. We use state‑of‑the‑art technology to provide total orthopaedic care – from diagnosis to surgical and nonsurgical intervention, to rehabilitation therapy and wellness.