Medical Assistant/Phlebotomist (Joslin Care Coordinator)

Joslin Diabetes Center; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Care Coordinator to support patients and medical staff during visits. This role involves maintaining a safe environment, assisting with patient intake, and performing essential tasks like phlebotomy. Ideal candidates will have a background in medical assisting or phlebotomy and demonstrate excellent customer service and communication skills. Join a team committed to patient care and community health, where your contributions will directly impact the well-being of patients and their families. If you're passionate about healthcare and ready to make a difference, this is the perfect opportunity for you.

Qualifications

• Graduate of an accredited medical assistant or phlebotomy program preferred.
• Minimum 1 year of phlebotomy/medical assistant experience preferred.

Responsibilities

• Maintains a clean and safe work area/exam room at all times.
• Initiates patient intake process and performs medication reconciliation.
• Performs phlebotomy and collects appropriate specimens.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Communication Skills

Proficient Computer Skills

Education

High School Diploma

Medical Assistant or Phlebotomy Program

Tools

Patient Information System

Laboratory Information System (LIS)

Job description

Overview

The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers, and staff in a courteous and professional manner throughout the patient’s visit.

Hours are Monday-Friday, 8:30-5:00.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities

• Maintains a clean and safe work area/exam room at all times
• Cleans and prepares exam rooms for patient/family
• Monitors activity and initiates patient care dependent on cues from system flow.
• Greets patients by name (HIPAA compliant); identifies self and explains your role
• Escorts patient/family to exam room and other designated areas throughout the clinic
• Initiates patient intake process
• Properly identifies patient (verifies name, DOB) and labels all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.
• Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication) ensuring accuracy of doses. Updates any patient concerns and/or medication changes as necessary and alerts provider to such changes and/or concerns.
• Updates pharmacy information
• Updates primary care physician information
• Records patient history and dates of required health information, but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.
• Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.
• Performs finger sticks and phlebotomy and collects appropriate specimens
• Required to float to the Pediatric departments when needed
• Required to perform phlebotomy on pediatric patients
• Communicates with the providers and team of any patient whose vital signs, blood sugars, and/or patient symptoms are not within normal values.
• Appropriately labels (first and last name and date of birth) and downloads patient meters/pumps and prints reports whenever needed
• Assists with updating patient’s medication and pharmacy information as requested
• Performs data entry efficiently in patient system and LIS
• Assists patients with getting ready for provider visit as needed
• Provides mobile phlebotomy assistance in other areas of clinic as needed
• Recognizes low blood glucose and administers treatment according to clinic protocol and medical provider
• Notifies team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms, not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.
• Initiates 1903 call whenever needed
• Assists in training new personnel in the Clinic as appropriate
• Cleans and restocks Central Work, Units, and exam rooms as needed
• Assists providers and patients with scheduling of appointments when appropriate
• Abides by Joslin Diabetes Center policies and procedures
• Other duties as assigned.

Qualifications

• High School diploma
• Graduate of an accredited medical assistant or phlebotomy program or equivalent training and/or experience
• Minimum 1 year of phlebotomy/medical assistant experience preferred
• Cardio Pulmonary Resuscitation (CPR) - American Heart Association (AHA) - certified preferred
• American Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferred
• Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizations preferred:
  • American Association for Medical Assistants (AAMA)
  • American Medical Technologists (AMT)
  • National Healthcare Association (NHA)
  • National Center for Competency Testing (NCCT)
  • New England Association of Schools and Colleges (NEASC)
• Proficient computer skills
• Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff
• Stellar customer service
• Ability to function in fast-paced, diversified work environment
• Excellent communication skills