Medical Assistant/Phlebotomist (Joslin Care Coordinator) - part time, 36hr/wk

Joslin Diabetes Center; Boston (MA); On-site; USD 35,000 - 55,000; Part time

Job summary

An established health care organization seeks a compassionate Joslin Care Coordinator to assist patients and providers in a professional manner. This part-time role involves vital responsibilities, including performing phlebotomy, managing patient intake, and ensuring a clean and safe environment for patient visits. Ideal candidates will have a high school diploma, experience in a medical assistant or phlebotomy program, and a strong commitment to customer service. Join a team dedicated to patient care and community health, where your contributions will make a meaningful difference in the lives of those we serve.

Qualifications

• High School diploma required; medical assistant or phlebotomy training preferred.
• 1+ year of experience in phlebotomy or medical assisting preferred.

Responsibilities

• Maintain cleanliness and safety in the work area and assist in patient care.
• Perform phlebotomy and collect specimens; monitor patient vital signs.
• Assist with patient intake and scheduling appointments as needed.

Skills

Phlebotomy

Customer Service

Communication Skills

Organizational Skills

Computer Skills

Education

High School Diploma

Medical Assistant or Phlebotomy Program

Tools

Patient Management System

LIS (Laboratory Information System)

Job description

Overview

The Joslin Care Coordinator (Medical Assistant/Phlebotomist) assists patients, providers, and staff in a courteous and professional manner throughout the patient’s visit.

This position is part-time at 36hr/wk, Monday-Friday.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

Responsibilities

• Maintains a clean and safe work area/exam room at all times.
• Cleans and prepares exam rooms for patient/family.
• Monitors activity and initiates patient care dependent on cues from system flow.
• Greets patients by name (HIPAA compliant); identifies self and explains your role.
• Escorts patient/family to exam room and/or other designated areas throughout the clinic.
• Initiates patient intake process.
• Properly identifies patient (verifies name, DOB) and labels all specimens/tubes appropriately with three check accuracy and Central Workup Four Point Check.
• Interviews and performs medication reconciliation for new patients/families (diabetes and non-diabetes medication), ensuring accuracy of doses. Updates any patient concerns and/or medication changes as necessary and alerts provider to such changes and/or concerns.
• Updates pharmacy information.
• Updates primary care physician information.
• Records patient history and dates of required health information, but not limited to: flu vaccine, last dated mammogram, and last dated colonoscopy.
• Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.
• Performs finger sticks and phlebotomy and collects appropriate specimens.
• Required to float to the Pediatric departments when needed.
• Required to perform phlebotomy on pediatric patients.
• Communicates with the providers and team of any patient whose vital signs, blood sugars, and/or patient symptoms that are not within normal values.
• Appropriately labels (first and last name and date of birth) and downloads patient meters/pumps and prints reports whenever needed.
• Assists with updating patient’s medication and pharmacy information as requested.
• Performs data entry efficiently in patient system and LIS.
• Assists patients with getting ready for provider visit as needed.
• Provides mobile phlebotomy assistance in other areas of clinic as needed.
• Recognizes low blood glucose and administers treatment according to clinic protocol and medical provider.
• Notifies team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms, not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.
• Initiates 1903 call whenever needed.
• Assists in training new personnel in the Clinic as appropriate.
• Clean and restock Central Work, Units, and exam rooms as needed.
• Assists providers and patients with scheduling of appointments when appropriate.
• Abides by Joslin Diabetes Center policies and procedures.
• Other duties as assigned.

Qualifications

• High School diploma.
• Graduate of an accredited medical assistant or phlebotomy program or equivalent training and/or experience.
• Minimum 1 year of phlebotomy/medical assistant experience preferred.
• Cardio Pulmonary Resuscitation (CPR) - American Heart Association (AHA) certified preferred.
• American Society for Clinical Pathology (ASCP) phlebotomy license or equivalent preferred.
• Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizations preferred:
  • American Association for Medical Assistants (AAMA).
  • American Medical Technologists (AMT).
  • National Healthcare Association (NHA).
  • National Center for Competency Testing (NCCT).
  • New England Association of Schools and Colleges (NEASC).
• Proficient computer skills.
• Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff.
• Stellar customer service.
• Ability to function in a fast-paced, diversified work environment.
• Excellent communication skills.