Medical Assistant / Patient Care Coordinator III - Oncology

Stanford Health Care; Palo Alto (CA); On-site; Full time

Job summary

Stanford Health Care is seeking an Advanced PCC to manage complex patient care activities and ensure high-quality service delivery. The role requires a strong understanding of healthcare practices and the ability to work independently while coordinating with various teams. Candidates should have a high school diploma, relevant certifications, and at least four years of experience. This position offers a dynamic work environment focused on patient-centered care.

Qualifications

• Minimum four years of overall experience required.
• Certification from a medical assisting program or equivalent training.

Responsibilities

• Coordinate complex patient care activities and assist with in-clinic procedures.
• Monitor and report patient data such as lab results and vital signs.
• Manage insurance authorizations and coordinate appointments.

Skills

Communication

Problem-Solving

Customer Service

Medical Terminology

Education

High School Diploma or GED

Tools

CHOIR

Glooko

EPIC

Job description

1.0 FTE Full-time Day - 08 Hour

Location: 875 Blake Wilbur Dr, Palo Alto, California

This is a Stanford Health Care job.

Overview

As an Advanced PCC, this experienced role requires a thorough understanding of healthcare practices, the ability to apply theory into practice, and independently execute a full spectrum of responsibilities including complex issue analysis and solution development.

Location

Stanford Health Care

Responsibilities

• Master PCC II skills and serve as a professional model within the team.
• Coordinate complex patient care activities, including device monitoring, scheduling, processing, and result tracking.
• Assist with in-clinic procedures and coordinate patient procedures.
• Monitor and report patient data such as lab results, blood pressure, and weight logs.
• Manage insurance authorizations, including scheduling peer-to-peer reviews and electronic prior authorizations.
• Coordinate and schedule appointments prior to hospital discharges.
• Perform higher-level duties as defined by the department.
• Coordinate workforce health and wellness activities, including transitional return-to-work assignments.
• Utilize specialized third-party software (e.g., CHOIR, Glooko) for ambulatory multispecialty care.
• Manage scheduling and develop EPIC flowsheets for allergen testing in the Allergy, Asthma, and Immunodeficiency Clinic.
• Superuser responsibilities for medical devices in Gynecology, including Clinitek and Trophon.

Qualifications

Education

• High School Diploma or GED plus one of the following: certification from a medical assisting program, completion of medical assistant training by a licensed physician or podiatrist, or certification as a medical assistant through a CA-approved organization.

Experience

• Minimum four years of overall experience, including external experience.

Skills and Abilities

• Proficiency in medical terminology, coding, billing, and computer systems.
• Effective communication skills, both written and verbal.
• Problem-solving and customer service skills, capable of handling high-volume, stressful situations.
• Ability to work independently and as part of a team.
• Knowledge of home health, practice care coordination, and clinical skills.
• Ability to learn and adapt to evolving healthcare practices and technologies.

Licenses and Certifications

• Basic Life Support (BLS) certification required.

Core Principles

All employees are expected to uphold Stanford Health Care's commitment to providing an exceptional patient and family experience, adopting the C-I-CARE standards for patient-centered interactions.

Equal Opportunity

Stanford Health Care values diversity and is committed to equal opportunity employment, considering qualified applicants without discrimination based on race, color, sex, sexual orientation, gender identity, religion, age, ethnicity, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or criminal history.

Compensation

Starting at $34.06 - $38.33 per hour, with final salary determined by experience, education, and other factors. This scale is not a guarantee of wages.