Medical Assistant/ Patient Access Rep - Cardiology clinic

Ochsner Health; Meridian (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider in Meridian, MS is seeking a Medical Assistant/Patient Access Rep for a cardiology clinic. This role includes appointment scheduling, providing direct patient care under supervision, and ensuring accurate documentation. Candidates should have a high school diploma and BLS certification. The position requires strong communication skills and the ability to work collaboratively within the healthcare team.

Qualifications

• High school diploma or equivalent required.
• Preferred completion of a Medical Assistant training program.
• BLS certification from the American Heart Association required.

Responsibilities

• Perform appointment scheduling and medical assistant functions.
• Provide excellent customer service to patients and their families.
• Input patient demographic and financial information.

Skills

Computer skills

Effective verbal communication

Professional presentation skills

Ability to work collaboratively

Sound judgment

Education

High school diploma or equivalent

Completion of a Medical Assistant training program

Job description

Medical Assistant/ Patient Access Rep - Cardiology clinic

Job summary: This role performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate.
• Input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
• Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions.
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapt behavior to the specific patient population, including respect for privacy, method of introduction to the patient, adapting explanation of services or procedures, requesting permissions and communication style.
• Other related duties as required.

Qualifications

• Education: Required - High school diploma or equivalent
• Work Experience: Preferred - Completion of a Medical Assistant training program
• Work Experience: Preferred - Related experience in a clinic or medical office setting
• Certifications: Required - Basic Life Support (BLS) from the American Heart Association
• Certifications: Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills And Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Physical and Environmental Demands

• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Duties performed routinely require exposure to blood, body fluid and tissue.
• The incumbent works in a patient care area and may be exposed to occupational risks in a healthcare setting.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.