Medical Assistant - Norfolk

Optum; Norfolk (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Atrius Health, part of the Optum family, is a physician-led health care leader with multiple locations in eastern Massachusetts. We are seeking a Medical Assistant to provide expanded clinical support, improve patient flow, and ensure compliance with procedures across one or more clinicians and departments.

The role emphasizes coordinating with care teams, managing communications, and supporting rapid improvement initiatives while upholding patient-centered care principles.

Qualifications

• High School Diploma or GED is required.
• 6+ months of experience working in a clinical setting is required.
• Preferred: Medical Assistant Certification; American Heart Association BLS; 3+ years in a clinical setting; 1+ year as Medical Assistant; EPIC EMR experience.

Responsibilities

• Manages patient flow, access and scheduling for clinicians to optimize appointment availability.
• Manages clinicians’ daily schedule to expedite care and maximize clinical time.
• Coordinates the practice when clinicians are unavailable and ensures calls are answered with necessary information.
• Handles patient questions and streams MyHealth messages; verifies prior authorizations.
• Participates in care improvement activities and training of new staff.

Education

High School Diploma or GED

Medical Assistant Certification

Tools

EPIC EMR software

Job description

Explore opportunities with Atrius Health,part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behindCaring. Connecting. Growing together.

As a Medical Assistant, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.

Location: Norfolk, MA

Schedule: Full-Time 40 hours: Flexible hours required

Specialty: Internal Medicine

Primary Responsibilities:

• Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
• Manages clinicians’ daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults
• Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
• Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
• Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
• Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
• Handles patients and third party requests (i.e. worker’s compensation, government and social services) for documentation of medical information, such as health status, worker’s compensation related care, and return to work authorizations
• Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
• May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
• Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
• Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
• May represent department on groups and teams related to upgrades of the electronic medical record

Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team–based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities — all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone.

Required Qualifications:

• High School Diploma or GED
• 6+ months of experience working in a clinical setting

Preferred Qualifications:

• Medical Assistant Certification
• American Heart Association Basic Life Support (BLS)
• 3+ years of experience in a clinical setting
• 1+ years of experience as a Medical Assistant
• Experience working with EPIC EMR software