Medical Assistant (MA): Oncology

MercyOne; Dubuque (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

MercyOne Dubuque Cancer Center Oncology seeks a Medical Assistant (MA) to support daily operations and patient care. The role assists physicians, prepares patients, collects vital signs, documents encounters, and performs basic clinical procedures.

The MA also coordinates patient flow, maintains accurate records in the EHR, handles referrals and prior authorizations, and supports communication among patients, families, providers, and resources to ensure a positive experience.

Qualifications

• Must have completed Accredited Medical Assistant program.
• MA Certification/Registration preferred prior to hire and required within one year.
• Experience in oncology or ambulatory care is a plus.

Responsibilities

• Assist physicians and other healthcare providers in delivering patient care.
• Prepare patients, obtain vital signs, document encounters, and perform basic clinical procedures.
• Coordinate patient flow and maintain accurate medical records in the EHR.
• Support care coordination, referrals, and prior authorizations as needed.
• Schedule appointments and manage patient messages and communications.
• Facilitate a positive patient experience in a team-based oncology setting.

Skills

Communication

Interpersonal

Teamwork

Compassion

Education

MA program

Job description

Employment Type: Full time Shift: Day Shift Description:

Position: Medical Assistant (MA): Oncology

Location: Dubuque, IA

Schedule: 72 hours per pay period (biweekly), 7:30 am-4:30 pm, M-F

Supports the operation of the clinical practice by performing a variety of administrative and clinical tasks. This position is responsible for assisting physicians and other healthcare providers in delivering patient care through patient preparation, vital sign collection, documentation, and basic clinical procedures. The Medical Assistant also coordinates patient flow, maintaining accurate medical records, and ensuring a positive patient experience.

This position will work closely with Palliative Care ARNP, preparing daily and weekly patient visits for symptom management while receiving Radiation Oncology at MercyOne Dubuque Cancer Center. The ideal candidate has a high attention to detail and takes initiative on task completion. Palliative care brings together physicians, patients, and families in a collaborative partnership to provide compassionate, patient-centered care. Through symptom management, communication, emotional support, and shared decision-making, the team helps patients achieve the best possible quality of life while respecting their goals and values.

Administrative Duties include schedule appointments and coordinate follow-up visits, manage incoming phone calls, patient messages, and referrals. Expect to maintain accurate patient records within the electronic health record (EHR), assist with prior authorizations, forms, and care coordination activities and support communication between patients, families, providers, and community resources.

Required Qualifications:

• Must have successfully completed accredited Medical Assistant program.
• MA Certification/Registration preferred prior to hire and required within one year.

Preferred Skills and Competencies:

• Strong communication and interpersonal skills.
• Compassionate and empathetic patient care approach.
• Ability to work effectively within an interdisciplinary team.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.