Medical Assistant Lead, Primary Care

3200 North Shore Medical Center, Inc.; Peabody (MA); On-site; USD 33,000 - 38,000; Full time

Job summary

North Shore Medical Center, Inc. is seeking a full-time Medical Assistant Lead for our primary and specialty care practice at 2 Corporation Way, Peabody, MA.

The role supports a steady patient schedule, typically around 20 visits per day, with one-on-one provider pairing and occasional cross-coverage in specialty areas. You will lead the MA team, mentor staff, and help drive clinic flow, with an emphasis on ownership, communication, and real-time feedback.

Qualifications

• Certified Medical Assistant (CMA) is required.
• BLS certification preferred.
• 3–5 years of medical assisting experience.

Responsibilities

• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Coordinate patient flow and ensure timely, efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participate in interviews for new MAs and act as a preceptor for new hires or students.

Skills

Medical Assistant Lead

Leadership

Patient flow

Education

High School Diploma

Tools

Epic

BLS

Job description

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are located at 2 Corporation Way in Peabody, MA. This practice has 26 exam rooms and offers Primary Care, Specialty Care (OBGYN, Pulmonary, Rheumatology, Cardiology, Endocrinology, Nutrition, Urology, GI), Diagnostic Testing, and Lab Draw onsite. We are seeking a full-time, 40-hour Medical Assistant Lead to work onsite at our Primary and Specialty Care practice located at 2 Corporation Way in Peabody, MA. Our hours of operation are Monday through Friday from 7:30am to 5:30pm, with staggered shifts during that time frame. On a typical day, you’ll support a steady patient schedule (approximately 20 patients per day, depending on staffing and visit type). Medical Assistants are typically paired one-on-one with a provider and may provide additional support to other providers as needed. This position is primarily focused on primary care, with cross-coverage in specialty areas as needed. This role is ideal for a strong Medical Assistant who:

• Is comfortable with direct communication and frequent, real-time feedback
• Enjoys taking ownership, anticipating needs, and keeping the day on track
• Is confident partnering with providers and guiding daily clinic flow
• Views indirect work (in-basket, follow-ups, coordination) as essential, not secondary
• Wants to be recognized as a key driver of clinic success, not just support

We support Medical Assistants in reaching the top of their certification and building a long-term career, which includes the expectation of holding a national certification.

Essential Functions

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Assistant - required. Basic Life Support [BLS Certification] preferred.

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Experience

Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required.

Additional Job Details (if applicable)

Strongly Preferred:

• Experience working in a community-based medical practice
• Epic experience
• Primary Care experience
• Leadership experience

Remote Type

Onsite

Work Location

Two Corporation Way

Pay Range

$24.25 - $27.71/Hourly Grade 4

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.