Medical Assistant Lead

Partner's Healthcare; Boston (MA); On-site; USD 33,000 - 38,000; Full time

Job summary

Mass General Brigham is seeking a Lead Medical Assistant to oversee MA staff and champion efficient clinical operations at the assigned site. The role acts as a liaison among site staff, the Practice Manager, and physicians to drive quality patient care.

You will lead onboarding, supervise workflow, and coordinate patient intake while ensuring adherence to clinical protocols and HIPAA requirements. Onsite work with a 40-hour week is expected.

Qualifications

• Strong leadership and clinical oversight experience in a medical office setting.
• Proven ability to mentor and supervise MA staff.
• Proficiency with EHR systems and medical office software; HIPAA knowledge.

Responsibilities

• Provide leadership to the MA team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members to ensure workload balance.
• Foster a collaborative environment; promote teamwork and professional growth.
• Coordinate patient flow and ensure timely delivery of care.
• Assist with patient intake: history, vitals, prep for exams.
• Participate in MA interviews and serve as a preceptor for new hires; schedule coverage.
• Assist with competency assessment and performance evaluations.

Skills

Leadership

Team management

EHR proficiency

Medical terminology

Communication

Attention to detail

Education

High School Diploma or Equivalent

Certified Medical Assistant - Data Conversion

BLS Certification

Tools

EHR software

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care?Yes

Essential Functions

Assists in complex office-based procedures and provides clinical oversight for quality control programs.

• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Certified Medical Assistant - Data Conversion - Various Issuers required
• Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience

Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Knowledge, Skills and Abilities

• Strong leadership and team management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
• Excellent interpersonal and communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%)
• 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%)
• 20lbs - 35lbs
• Pushing Occasionaly (3-33%)
• Pulling Occasionaly (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Kneeling Occasionaly (3-33%)
• Crouching Occasionaly (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

70 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$24.25 - $27.71/Hourly

Grade

4

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.