Lead Medical Assistant Medical Specialties

Brigham and Women's Hospital; Boston (MA); On-site; USD 33,000 - 39,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. seeks a Lead Medical Assistant to oversee clinical operations and MA staff across the assigned site. You will act as a liaison between clinic staff, the Practice Manager, and physicians, facilitating communication and initiating new clinical initiatives.

You will model professional behavior, supervise MA teams, and ensure efficient patient care workflows. This onsite role emphasizes leadership, mentorship, and adherence to regulatory standards.

Qualifications

• High School Diploma or equivalent required.
• Certified Medical Assistant (CMA) - data conversion required; BLS preferred.
• Experience as a medical assistant in clinical/admin tasks.
• Proficiency with EHR systems and medical office software.

Responsibilities

• Assist in complex office-based procedures and provide clinical oversight for quality control programs.
• Lead the medical assisting team including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members to ensure proper workload distribution.
• Foster a positive, collaborative environment and promote teamwork.
• Coordinate patient flow to ensure timely care delivery.
• Assist with patient intake including history, vitals, and prep for exam.
• Participate in interviews for new MAs and serve as preceptor for new hires.
• Assist with competency assessments and provide input on evaluations.

Skills

Leadership

Medical Terminology

EHR Proficiency

Vital Signs

Communication

Organization

Multitasking

HIPAA compliance

Education

High School Diploma

CMA Certification

BLS Certification

Tools

EHR Systems

Medical Office Software

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary

Job Summary

The role is a vital member of the care team, responsible for exercising appropriate leadership and oversight of clinical operations and Medical Assistant staff throughout the assigned site or department under the direction of the Practice Manager. In addition to performing the duties of a Medical Assistant, the position serves as a role model and resource for site staff. Acting as a liaison between the site-based clinical staff, the Practice Manager, and the Medical Director or Physicians. The Lead facilitates office-wide communication, coordinates new clinical initiatives, and addresses clinical issue resolutions to enhance operational efficiency.

Does this position require Patient Care?

Yes

Essential Functions

• Assists in complex office-based procedures and provides clinical oversight for quality control programs.
• Provide leadership to the medical assisting team, including training, mentoring, and performance guidance.
• Assign tasks and responsibilities to team members, ensuring proper workload distribution and effective utilization of resources.
• Foster a positive and collaborative team environment, promoting teamwork and professional growth.
• Coordinate patient flow, ensuring timely and efficient delivery of care.
• Assist with patient intake, including obtaining medical history, vital signs, and preparing patients for examination.
• Participates in the interview process for new MAs and serves as a preceptor for new hires or students, supervising clinic support staff and creating coverage schedules for the MA team.
• Assists with competency assessment for other MAs and provides input on performance evaluations.

Qualifications

Job Description

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Medical Assistant - Data Conversion - Various Issuers required Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred

Experience

Experience as a medical assistant, with demonstrated proficiency in clinical and administrative tasks 3-5 years required

Knowledge, Skills And Abilities

• Strong leadership and team management skills.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Ability to take vital signs, manual blood pressure, and collect blood samples and other specimens.
• Excellent interpersonal and communication skills, both written and verbal.
• Attention to detail and strong organizational abilities.
• Ability to multitask, prioritize, and adapt in a fast-paced healthcare environment.
• Knowledge of HIPAA and other privacy and security regulations.

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$24.25 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.