Medical Assistant II- Primary Care

Indiana University Health, Inc.; Bedford (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Indiana University Health, Inc. is seeking a full-time Medical Assistant to support patient flow and clinical tasks in a medical office setting. The role involves scheduling, rooming patients, taking vital signs, updating records, and assisting providers during visits.

The position emphasizes accurate data entry, efficient front-office support, and adherence to organization policies, with expectations to maintain EHRs and assist with registrations.

Qualifications

• High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date.
• Requires 0-2 years of relevant experience.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Requires a current certification in medical assisting from CMA, RMA, CCMA, NCMA, and/or CMAC.
• AHA Basic Life Support for healthcare workers certification is required.
• Requires knowledge of OSHA, CLIA, and ADA.
• Requires knowledge of ICD-10 and CPT coding is preferred.

Responsibilities

• Answer and manage incoming phone calls, route messages, and assist patients with scheduling and general inquiries.
• Provide direct patient care, including rooming patients, obtaining vital signs, documenting patient information, and supporting providers during patient visits.
• Assist with clinical and administrative tasks to support efficient office operations and ensure a positive patient experience.
• Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed.

Education

High School Diploma or equivalent

Graduation from Medical Assistant program

Medical Assistant certifications (CMA, RMA, CCMA, NCMA, CMAC)

AHA Basic Life Support for healthcare workers

ICD-10 and CPT coding knowledge

Job description

Schedule :

Full-Time/Days:36 hours per week

M-Th 730a-5p

Location- 2900 W 16 th Street (Medical Office Building)

Responsibilities :

• Answer and manage incoming phone calls, route messages, and assist patients with scheduling and general inquiries.
• Provide direct patient care, including rooming patients, obtaining vital signs, documenting patient information, and supporting providers during patient visits.
• Assist with clinical and administrative tasks to support efficient office operations and ensure a positive patient experience.

Rewards :

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Description :

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EHR files and performs general front office functions as needed. May precept current MA team members or MA Externs as requested by leadership.

Qualifications :

• High School Diploma or equivalent is required or completion of a High School sponsored CTE program and currently enrolled in High School. High School Diploma must be completed within 13 months from start date.
• Requires 0-2 years of relevant experience.
• New hires and promotions after October 12, 2026, require graduation from a Medical Assistant program.
• Requires a current certification in medical assisting from the America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Health Career Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification is required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires knowledge of OSHA, CLIA, and ADA.
• Requires knowledge of Business Unit Quality Programs and Standard Work Programs and concepts within 6 months of hire.
• Requires knowledge of standard laboratory and medical procedures.
• Requires knowledge of insurance plans and third-party payers.
• Requires the ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.
• Must be able to meet the technical and physical standards.
• Knowledge of ICD-10 and CPT coding is preferred.