Job Description
Assists in examination and treatment of patients under the direction of a physician.
Responsibilities
- Maintains patient flow during clinic hours. Documents review of systems; measures vital signs such as pulse rate, respirations, blood pressure, weight, and height (see Appendix A for specifics); updates past and current medical, social, and family history; reviews medications, and updates medication list at each visit. Correctly records patient information in the electronic medical record (EMR). May assist in training new employees.
- Prepares patient charts in EMR for visits by scanning, abstracting, and reviewing to ensure all diagnostic test results, hospital reports, and other necessary medical records are in the patient's chart. Accesses and navigates websites or contacts outside facilities for information. May act as Super User for EMR.
- Refills medications and pre-authorizes medications, communicating with patients, pharmacies, or insurance companies as needed. Maintains records of patient samples and medications, and disposes of expired medications. Prepares treatment rooms, maintains cleanliness, and orders supplies. Completes patient assistance paperwork as needed.
- Obtains pertinent medical information from patients to facilitate decision-making per office protocols. Returns calls, responds to MyChart messages, manages work queues in EMR/system, and may coordinate work queues.
- Handles administrative tasks such as answering calls, scheduling, patient check-in/out, and pre-certifications for prescriptions, procedures, and surgeries.
- Operates diagnostic equipment such as EKGs and monitors, performs clinical duties like phlebotomy and cast removal as assigned.
- Maintains a safe work environment by following standards, procedures, and legal regulations. Ensures patient confidentiality and adheres to legal responsibilities. Supports quality measures and enhances patient experience.
Qualifications
Knowledge and Skills:
Please describe any specialized knowledge or skills required for the position. Do not include personal credentials or current associate information. List any specific educational requirements.
- Education: High school diploma or equivalent required; Associate Degree and/or Certified/Registered Medical Assistant preferred; graduate of a Medical Assistant program or relevant experience required.
- Experience: 2 to 5 years of MA or relevant experience preferred; experience in various care settings is a plus.
- Skills: Excellent computer skills (Microsoft Outlook, Excel, EMR, scheduling systems). Strong verbal and social skills for respectful interaction with patients and staff. Willingness to travel as needed. Clinical skills such as phlebotomy, EKGs, suture removal, splinting are highly preferred.
Licenses & Certifications:
- Certified/Registered Medical Assistant preferred. BLS certification required. Successful completion of skills orientation required.