Medical Assistant II

Roots Community Health; Oakland (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Roots Community Health seeks an experienced Medical Assistant II to provide advanced clinical support, mentor MA I staff, and coordinate workflows in our Oakland clinic. This role builds on MA I duties, focusing on quality improvement and regulatory readiness.

Responsibilities include preparing exam rooms, taking vital signs, performing EKGs and phlebotomy, assisting clinicians, maintaining records, and supporting patient flow. Bilingual Spanish is preferred to serve diverse communities.

Qualifications

• Minimum 2 years of Medical Assistant experience required.
• Bilingual Spanish preferred for serving diverse populations.
• Current BLS certification required.
• Medical terminology knowledge and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with Electronic Health Records, Microsoft Office, and Google Docs.

Responsibilities

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.

Skills

Medical Assistant experience

Bilingual Spanish

Customer service

Phlebotomy

Communication

Education

High school diploma or GED

CPT I certification preferred

Tools

Electronic Health Records

Microsoft Office

Google Docs

Job description

Position Summary

The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support.

Description

The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support.

Duties And Responsibilities

Core Duties and Responsibilities

The MA II maintains competency in all MA I responsibilities, including:

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.
• Maintain clean, organized clinical areas and support clinic operations as needed.

Additional MA II Roles and Expectations

The following responsibilities distinguish the MA II level from the MA I role:

• Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
• Support advanced clinical workflows, including difficult blood draws and specimen collection.
• Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
• Support clinical workflow and standard operating procedure improvements.
• Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
• Maintain required quality-control, temperature, and regulatory logs.
• Serve as shift lead and assist with interviews and onboarding as assigned.
• Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
• Demonstrate professionalism, accountability, teamwork, and excellent customer service.

MA II Delivery Pathway/Performance Expectations

• Works independently with minimal direction.
• Anticipates provider and clinical team needs.
• Demonstrates strong clinical, documentation, and communication skills.
• Manages time and priorities effectively.
• Identifies barriers, proposes solutions, and seeks guidance when needed.
• Promotes teamwork, professionalism, and excellent patient service.

Requirements

Competencies

• Minimum 2 years of Medical Assistant experience required.
• Pediatric medical assisting and phlebotomy experience and comfort level strongly preferred
• High school diploma or GED required.
• Current BLS certification required.
• Medical Assistant registration or certification preferred.
• California Certified Phlebotomy Technician I (CPT I) preferred, not required.
• Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with Electronic Health Records, Microsoft Office, and Google Docs.
• Ability to communicate effectively in English and prioritize competing tasks.
• Experience working with diverse and underserved populations.
• Community clinic or nonprofit experience and bilingual Spanish preferred.