Medical Assistant I, On-Call

Native American Health Center, Inc.; San Francisco (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

PTO / sick leave

403(b) retirement plan

Competitive salaries

Job summary

Native American Health Center, Inc. is seeking a Medical Assistant I for our SF/Oakland sites. The MA I supports clinicians, manages patient flow, and executes standing orders with emphasis on accurate vitals, intake, and immunization data entry.

The role requires bilingual English/Spanish, a Medical Assistant certificate, and strong customer service. Training and career growth opportunities are offered as part of a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Certificate from an accredited Medical Assistant program.
• Fluency in English and Spanish, written and spoken.
• Computer literacy with Microsoft Word, Excel, Outlook; able to use EHR.
• Strong customer service skills.
• Ability to multi-task, prioritize, and stay organized.
• Vaccination and health requirements including TB/flu, titers if needed.
• BLS/CPR certification current.
• Physically capable of lifting up to 25 lbs.

Responsibilities

• Lead daily huddles with Care Team to review the day’s schedule.
• Prepare exam rooms and stock supplies; maintain cleanliness.
• Admit members, interview, take vitals, and assist procedures.
• Perform standing orders and assist with injections as needed.
• Conduct lab tests (blood, EKG, urine) and enter immunization data.
• Open/close lab and assist with staff training.
• Provide health education to members as directed.
• Support panel management and coverage as assigned.

Skills

Bilingual English/Spanish

Customer Service

Multi-tasking

Computer literacy

MS Word

MS Excel

Outlook

EHR system

Education

High school diploma

Medical Assistant training program certificate

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Electronic Health Record (EHR) system

Job description

Job Details

Job Location: SF Clinic 160 Capp - San Francisco, CA 94110, Position Type: On-Call, Education Level: High School, Salary Range: $27.31 - $32.20 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, POSITION: Medical Assistant I, 7D

DEPARTMENT: Medical

REPORTS TO: Medical Assistant Supervisor

LOCATION: 2950 International Blvd., Oakland, CA

WORK HOURS: Full Time, 40 hours per week, 100% FTE

STATUS: Union, Non-Exempt

Position Summary

The Medical Assistant I (MA) is a key member of the medical care team who assists clinicians with providing high quality primary care. The MA assists in managing patient panels, daily flow and executes standing orders. All duties are to be performed according to organizational and departmental policy and protocol.

The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).

DUTIES & RESPONSIBILITIES

Primary MA Responsibilities

1. 1. In coordination with Care Team, lead daily huddles reviewing the days’ scheduled members.
2. 2. Prepare exam room for member visits and procedures. Keep exam room stocked and free from expired products.
3. 3. Admit members, conduct an initial interview, vitalize and follow departmental workflows based on visit type. Assist with procedures and in providing health education, as appropriate and as directed.
4. 4. Perform approved standing orders.
5. 5. Perform blood tests, EKG's, visual acuity, urine and hearing tests and phlebotomy, as indicated. Administer injections to pediatric and adult members. Ensure information is current in Immunization Registry.
6. 6. Act as Panel Manager MA or Float when assigned. Provide break coverage to other MAs, when directed.
7. 7. Open and close lab and execute Periodic Tasks, when assigned.
8. 8. Assist in training incoming and incumbent Medical Assistants.

Panel Management MA Responsibilities, when assigned

1. 9. Participate in daily huddles and other scheduled meetings.
2. 10. Conduct Reminder Calls for upcoming appointments.
3. 11. Follow standardized workflows to prepare for upcoming visits; conduct pre-visit workflows.
4. 12. Maintain timely communication with members, including via member portal, other third party software (i.e., texting applications, etc.) and over the phone.
5. 13. Call No Show appointments to reschedule.
6. 14. Conduct outreach to newly assigned members and in-reach to already assigned members
7. 15. Perform panel management activities, when not actively performing MA I duties

General Duties & Responsibilities

1. 16. Provide interpretation, as directed.
2. 17. Participate in meetings and trainings.
3. 18. Work Saturday and evening clinics, when assigned.
4. 19. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
5. 20. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
6. 21. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
7. 22. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
8. 23. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
9. 24. Work well under pressure, meet multiple and often competing deadlines.
10. 25. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
11. 26. Other duties assigned by Supervisor and/or their designee when Supervisor is unavailable.

Qualifications: MINIMUM QUALIFICATIONS

1. 1. Must have high school diploma or its equivalent.
2. 2. Certificate of completion from an accredited Medical Assistant training program.
3. 3. Fluency in both English and Spanish, both written and verbal is required, per operational need.
4. 4. Must be computer literate. This includes experience using Microsoft products (Word, Excel, Outlook), and be able to learn to use an electronic health record (EHR) system.
5. 5. Must have superior Customer Service skills.
6. 6. Must be able to multi-task, prioritize and be organized. Must be self-motivated and proactive.
7. 7. Vaccination Level 1: Must be able to provide TB, Physical, seasonal flu and proof of Vaccination immunity for Measles, Mumps, Rubella, Varicella, TDAP & Hepatitis B, prior to start date. If vaccination records are more than 10 years old, titers are required to confirm immunity.
8. 8. BLS/CPR certification must be obtained prior to start date and kept current at all times.
9. 9. Ability to bend, lift, carry up to 25lbs. with relative ease.

DESIRED QUALIFICATIONS

1. 1. Previous experience working as a Medical Assistant.
2. 2. Have state or national certification as a Medical Assistant.
3. 3. Experience working in a community health setting.
4. 4. Experience working in Epic.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to both an inside/outside environment.

Benefits

Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums.

Note to Applicants

Please be advised a post job offer, pre-employment Physical, TB test and Vaccination Clearance are required as a condition of employment. Vaccination Levels: 0 – Limited - require only TB, Physical & Seasonal Flu; 1 – Full Panel with exposure of Blood Borne Pathogens – requires, Measles, Mumps, Rubella, TDAP, Varicella, Hepatitis B, TB, Physical & Season Flu; 2 – Full panel no exposure of Blood Borne Pathogens – requires Measles, Mumps, Rubella, TDAP, Varicella, TB, Physical & Seasonal Flu. Additionally, you may be asked to get a Department of Justice Fingerprinting and/or Federal, State, County criminal background check clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC.

EQUAL OPPORTUNITY EMPLOYER

Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors.

Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations.

Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will makeany practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.