Medical Assistant I/II

La Clínica de La Raza; Vallejo (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established community health center seeks dedicated Medical Assistants to enhance patient care and deliver exceptional experiences. In this vital role, you will work closely with healthcare providers, ensuring efficient patient flow and supporting clinical tasks. The ideal candidate thrives in a dynamic environment, possesses strong communication skills, and is committed to maintaining high standards of patient confidentiality. Join a passionate team focused on making healthcare accessible to all and enjoy a fulfilling career that makes a difference in the community.

Qualifications

• Completion of an accredited training program or one-year relevant experience.
• Current BLS certification is required.
• Bilingual skills are preferred for patient interactions.

Responsibilities

• Prepare treatment rooms and maintain confidentiality of patient information.
• Perform routine medical tasks and assist providers during examinations.
• Coordinate patient flow and manage administrative tasks.

Skills

Basic medical assisting skills

Understanding of medical terminology

Proficiency with electronic health records

Bilingual proficiency in Spanish

Strong written and verbal communication skills

Education

High School diploma or equivalent

Current BLS certification

Completion of accredited training program

Tools

Electronic Health Records (EHR)

Job description

Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and improve lives for the underserved. We have expanded to 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, visit: Our History - La Clinica or our website at www.laclinica.org.

Job Summary:

We seek Medical Assistants motivated to provide excellent patient experiences and to play a vital role in patient-centered care by working at the top of their scope of practice. At La Clínica, you will need to be precise, observant, efficient, and compassionate, delivering both technical excellence and a human touch. Success requires enjoying diverse interactions, thriving in a fast-paced environment, and maintaining composure under pressure, even with challenging patients. Candidates should be responsible, reliable, problem-solvers, friendly, and supportive team players.

Major Areas of Responsibility:

1. Prepare treatment rooms and set up laboratory equipment.
2. Verify patient visit purpose and record medical history in the EHR system.
3. Maintain strict confidentiality of patient information.
4. Prepare patients for exams with preliminary tests and vital signs.
5. Communicate effectively with patients and team members.
6. Perform routine medical tasks such as vision tests, urine dipstick tests, pregnancy tests, hearing tests, blood glucose testing, hemoglobin A1C testing, sputum collections, oral HIV tests, and specimen collection.
7. Assist in collecting and logging laboratory specimens.
8. Conduct specialized procedures under clinician supervision, such as nebulizer treatments, spirometry, suture removal, and wound care.
9. Coordinate patient flow for optimal access and service.
10. Clean, sterilize, and dispose of medical supplies and equipment.
11. Explain and translate treatment procedures and instructions to patients.
12. Schedule follow-up and recall appointments.
13. Assist providers during examinations and treatments.
14. Prepare and administer medications and injections as directed.
15. Provide prescription information to pharmacies.
16. Participate in panel management and population health initiatives using relevant software.
17. Complete patient visit documentation accurately.
18. Administer immunizations and document in the EHR.
19. Ensure all records and logs are complete and accurate.
20. Educate patients and provide follow-up care instructions.

Commitment to Quality:

• Strive for excellent patient experience and quality outcomes.
• Work effectively with providers and team members.
• Create a welcoming environment through proactive relationships and sound judgment.
• Participate in team meetings, training, and development activities.
• Maintain professional standards and adhere to policies.

General Office Duties:

• Schedule appointments, answer phones, and handle administrative tasks.
• Manage EHR requests and patient check-in procedures.
• Coordinate with medical facilities for tests and appointments.
• Manage supplies and equipment maintenance.
• Record and update medical records accurately.

Knowledge, Skills, and Abilities:

• Basic medical assisting skills and equipment knowledge.
• Understanding of medical terminology, chronic conditions, and health education.
• Proficiency with electronic health records and computer applications.
• Ability to administer skin tests and injections safely.
• Physical ability to lift, move, and reposition patients and equipment.
• Knowledge of sterilization and cleaning techniques.
• Bilingual proficiency in Spanish or other languages as needed.
• Flexibility and adaptability to change.
• Ability to work professionally in a team and communicate effectively.
• Comfort with patient interactions and education.
• Strong written and verbal communication skills.
• Willingness to work weekends and evenings on a rotation basis.

Education and Experience:

• High School diploma or equivalent.
• Current BLS certification (with 30-day grace period).
• For MA-I: Completion of an accredited training program, or one year of relevant experience with competencies signed off within 90 days, or on-the-job training with competencies signed off within 90 days.
• For MA-II: Certification from AAMA, AMT, CCMA, NRCMA, or other approved certifying bodies.
• Preferred: Phlebotomy certification.
• Health clearances and immunizations are required.
• Bilingual skills as needed for patient population.

Physical Requirements:

• Prolonged standing and sitting.
• Ability to lift and move objects up to 15 pounds or more occasionally.
• Repetitive motions involving neck, wrists, hands, and fingers.
• Reaching above shoulder and below waist levels.

About the Company

We are one of California's largest community health centers, committed to making high-quality healthcare accessible for all! #ValueCHCs