Medical Assistant I

Lawrence General Hospital, Inc.; Lawrence (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Free parking

Equal Opportunity Employer

Robust benefits

Job summary

Lawrence General Hospital in Lawrence, MA is seeking a Medical Assistant I to support providers, handle administrative tasks, and foster a calm patient environment within policy guidelines.

The role covers triage calls, appointment scheduling, rooming patients, specimen collection, EMR documentation, and collaboration with the care team.

Candidates should have a high school diploma and MA training; bilingual in Spanish and English is a plus; commitment to patient-centered care.

Qualifications

• High School diploma or GED required.
• MA competencies or equivalent MA training from recognized programs.
• Strong communication, organizational, and interpersonal skills.
• Ability to work well in a team.

Responsibilities

• Greet patients and families in person or by phone and route calls.
• Triages patient calls and directs to appropriate care.
• Schedule appointments and referrals with accurate documentation.
• Prepare exam rooms, stock supplies, and manage sharps disposal.
• Obtain patient information, vitals, and medication history.
• Assist providers during exams and procedures.
• Enter data into EMR and maintain chart accuracy.
• Maintain up-to-date preventive measures in records.
• Follow established protocols for communications and orders.
• Maintain clinical proficiency and perform other duties as assigned.

Skills

Communication

Organizational skills

Teamwork

Bi-lingual Spanish/English

Education

High School diploma or GED

MA Certificate/Associates in Medical Assisting

CNA/LNA/EMT/PCT certificate

Graduate of Accredited Medical Assistant Program

Tools

EMR systems

Job description

The Medical Assistant, will assist providers in the care and treatment of patients, including administrative support, while promoting a smooth flow of patients through the office and helping to create a calm, supportive atmosphere. The Medical Assistant I must demonstrate competency in all skills related to the performance of patient care within their scope of practice and according to organizational policies, accrediting and licensing bodies.

DUTIES AND RESPONSIBILITIES:

• Communicates with all patients and families in person or via telephone, including greeting, identifying self by name and role and retrieving and returning phone calls in a timely manner.
• Follows telephone screening guidelines for answering the phone; identifies patient's health problem or concern and directs calls. Triages patient phone calls and takes appropriate action.
• Schedules patient appointments and referrals demonstrating understanding of scheduling guidelines and patient needs. Reason for appointment is clearly documented. Documents all patient interactions accurately and in a timely manner
• Responsible for rooming patients and preparing treatment rooms for examination to include stocking and cleaning. Cleans and prepares instruments for sterilization. Properly manages sharps containers, including replacing, packaging, transporting and discarding full containers.
• Interviews patients in exam room, obtains and documents information relevant to patient care and medication management, and obtains accurate BP, apical pulse, respiratory rate, pulse oximetry, and temperature measurements. Generates intake and records basic information about presenting and previous conditions.
• Assists provider by preparing patients for physical examinations, assists with procedures, and collects and labels specimens ordered by provider.
• Scans appropriate information into patient’s medical record and performs basic chart scrubbing prior to visit. Reviews preventative measures are up to date; mammograms, colonoscopies, etc.
• Uses software (EMR, e-mail, registries, portal, etc.) following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.
• Maintains clinical proficiency in practice specific competencies. Demonstrates proficiency in clinical skill in practice. Performs job specific requirements and other duties as assigned.

EDUCATION AND RELATED EXPERIENCE:

Required:

• High School diploma or GED.
• Demonstrated MA competencies or equivalent MA experience gained through any of the following: MA Certificate, Associates degree in Medical Assisting, CNA (or LNA), EMT, PCT certificate, or Graduate of an accredited Medical Assistant Program.
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.

Preferred:

• Previous experience in an ambulatory or specialty practice setting.
• Computer skills.
• Bi-Lingual speaking, Spanish and English.

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

LGH offers competitive pay, a robust benefit package, generous paid time off and free parking. We are an Equal Opportunity Employer committed to hiring a diverse workforce.