Medical Assistant Front Office - PART-TIME ONLY

American Family Care Santa Clarita; Santa Clarita (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A leading urgent care provider in Santa Clarita seeks a Medical Receptionist to manage patient check-in and check-out processes, verify insurance, collect payments, and maintain patient records. The ideal candidate brings strong customer service skills, attention to detail, and basic computer knowledge. This role offers opportunities for advancement and a flexible schedule in a supportive environment.

Qualifications

• Previous medical clerical experience preferred.
• Clear and articulate phone mannerisms.
• Well-groomed appearance.

Responsibilities

• Prepare the clinic for opening each day.
• Greet patients and provide them with initial paperwork.
• Register patients and update patient records.
• Collect and process patient payments.
• Respond to customer needs and fulfill documentation requests.
• Balance daily patient charges.
• Complete closing procedures.

Skills

Customer service skills

Attention to detail

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

Disclosures

i. AFC is an equal opportunity employer.

ii. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance and California Fair Chance Act. AFC conducts criminal history review for this job position and has good cause for doing so. Specifically, given this position requires the employee’s provision of important medical services to all members of the community, AFC faces significant risk to its business reputation if criminal history reviews for applicants are not conducted. More, criminal history reviews are necessary to protect patients of varying ages and demographics, vulnerable members of the community, AFC staff, and the public at large, as well as to protect patient privacy.