Medical Assistant & Front Desk Coordinator (Outpatient)

Mercy Medical Center Redding; Redding (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Mercy Medical Center Redding seeks a Medical Assistant to support patients and clinical teams by preparing patient charts, ensuring up-to-date information, and facilitating smooth daily operations. You will work in a fast-paced outpatient setting with multiple patients daily, bringing enthusiasm, efficiency, and empathy.

The role emphasizes strong customer service, active listening, and courteous communication as core competencies within a supportive hospital network in California.

Qualifications

• High school diploma or GED is required.
• Completion of an accredited Medical Assistant program or military equivalent.
• 1 year of MA experience in outpatient settings or MA certificate with recent experience.
• Basic Life Support (BLS) certification through American Heart Association.

Responsibilities

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in clinic tools.
• Maintains eye contact and smiles.
• Demonstrates active listening with a positive can-do attitude.
• Consistently respectful, empathetic and shows care for patients.
• Uses scripted greeting when interacting with patients.

Skills

Customer service

Active listening

Empathy

Eye contact

Education

High School Diploma/GED

Medical Assistant program certificate

Job description

Mercy Medical Center Redding seeks a Medical Assistant to support patients and clinical teams by preparing patient charts, ensuring up-to-date information, and facilitating smooth daily operations. You will work in a fast-paced outpatient setting with multiple patients daily, bringing enthusiasm, efficiency, and empathy.

The role emphasizes strong customer service, active listening, and courteous communication as core competencies within a supportive hospital network in California.