Medical Assistant/Medical Office Representative II

Mercy Medical Center Redding; Redding (CA); On-site; USD 42,000 - 55,000; Full time

Job summary

Mercy Medical Center Redding seeks a Medical Assistant to support patients and clinical teams by preparing patient charts, ensuring up-to-date information, and facilitating smooth daily operations. You will work in a fast-paced outpatient setting with multiple patients daily, bringing enthusiasm, efficiency, and empathy.

The role emphasizes strong customer service, active listening, and courteous communication as core competencies within a supportive hospital network in California.

Qualifications

• High school diploma or GED is required.
• Completion of an accredited Medical Assistant program or military equivalent.
• 1 year of MA experience in outpatient settings or MA certificate with recent experience.
• Basic Life Support (BLS) certification through American Heart Association.

Responsibilities

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in clinic tools.
• Maintains eye contact and smiles.
• Demonstrates active listening with a positive can-do attitude.
• Consistently respectful, empathetic and shows care for patients.
• Uses scripted greeting when interacting with patients.

Skills

Customer service

Active listening

Empathy

Eye contact

Education

High School Diploma/GED

Medical Assistant program certificate

Job description

Job Summary and Responsibilities

As our Medical Assistant, you'll keep the day running smoothly and efficiently for your patients and clinical team. Every day, you will take the lead on proactively preparing patient charts, ensuring all information is obtained and up-to-date for those seen in our facility. You can expect to have multiple patients daily depending on the number of physicians are on-site. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients.

• Provides excellent customer service.
• Consistently demonstrates customer service expectations as outlined in the Dignity Health Clinic audit tools.
• Consistently makes eye contact and smiles.
• Demonstrates active listening with positive can do attitude.
• Consistently respectful, concerned, and shows empathy.
• Uses scripted greeting. 'Thank you for choosing _______ this is (your name) how can I help you?'

Job Requirements

Required

• High School Diploma/GED
• Satisfactory completion of formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health)
• (1) year experience as a Medical Assistant in an outpatient medical office, physician clinic or OB office setting or with possession of a Medical Assistant Certificate from an accredited program and recent Medical Assistant experience required. (If operational conditions exist and no qualified candidates apply, the employer may consider a combination of education, experience and skill in lieu of the (1) year of experience as a Medical Assistant)
• Basic Life Support - BLS through an American Heart Association provider

Preferred

• Six months experience in an outpatient setting as a Medical Assistant.
• Six months experience in an outpatient setting as a Medical Office Receptionist/Clerk or an equivalent amount of experience in a high volume customer service role in another industry/environment working with referrals or scheduling procedures
• Experience in billing

Where You'll Work

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.

One Community. One Mission. One California