Medical Assistant / Front Desk Administrator

Psyche; Denver (CO); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

100% employer-paid medical and dental

50% coverage for dependents

Paid time off and sick leave

Potential for bonuses

401(k) with employer 3% safe harbor

FSA/DCA benefits

Disability insurance

Vision insurance

Free parking

Monday–Friday daytime schedule

No weekends

Within-company growth opportunities

Exposure to TMS and Spravato

Clinical research and psychedelic-meds

Job summary

Psyche, a growing psychiatric practice in Denver's Capitol Hill, is hiring a Medical Assistant / Front Desk Administrator to join our team. This in-person, full-time role blends direct patient care, clinical support, patient coordination, and front desk duties with a Monday–Friday schedule.

You will support patients receiving psychiatric services, help manage documentation, and ensure efficient office operations while contributing to a collaborative, compassionate workplace.

Qualifications

• MA or MOA certification required.
• High school diploma or equivalent.
• 1+ year medical/healthcare experience preferred.
• Experience with EHR/EMR systems preferred.
• Experience in behavioral health or psychiatry is a plus.

Responsibilities

• Assist with psychiatric patient care including TMS and Spravato treatments.
• Support documentation, update records, and complete clinical scales and questionnaires.
• Record patient vitals and perform basic tasks (e.g., mouth swabs, urinalysis) if qualified.
• Greet patients, check-in, answer phones, schedule appointments, and maintain patient charts.
• Explain treatments and provider instructions to patients; ensure smooth office workflows.

Skills

Medical Assistant

MOA certification

EHR/EMR experience

Behavioral health experience

Education

High school diploma or equivalent

Job description

Starting at $26+/hour, based on experience

Join a Team That's Growing Into What's Next in Psychiatry

Denver, CO 80203 | Capitol Hill

Full-time | In person | Monday–Friday

Starting at $26+/hour, based on experience

Join a Team That's Growing Into What's Next in Psychiatry

Psyche is a growing psychiatric practice in Denver’s Capitol Hill neighborhood, and we’re looking for a compassionate, reliable, and team-oriented Medical Assistant / Front Desk Administrator to join us.

We’re a smaller practice with a close-knit team, a highly collaborative culture, and a strong focus on providing thoughtful, personalized care. We’re especially proud of our employee retention. People tend to stay at Psyche, and whenever possible, we prefer to promote and create new opportunities from within.

It’s also an exciting time to join us. In addition to providing innovative treatments including TMS and Spravato, Psyche’s clinical leadership is expanding its involvement in clinical research and the emerging field of psychedelic medicine. As the practice continues to evolve, we expect that growth to create new opportunities for our team as well.

For the right person, this is an opportunity to become an important part of an established, supportive practice that’s continuing to explore what’s next in mental health care, with room to grow along with it.

About the Role

This is a hands-on position that combines direct patient care, clinical support, patient coordination, and front desk administration.

You’ll help care for patients receiving psychiatric services, including TMS and Spravato, while also supporting reception and office workflows such as greeting patients, answering phones, scheduling appointments, and maintaining accurate records.

This position is an essential part of both the patient care experience and the day-to-day flow of our office. The ideal candidate is empathetic, attentive, detail-oriented, and organized, with the ability to create a welcoming and professional environment for patients while helping our providers maintain efficient, high-quality care.

Because we’re a smaller, collaborative practice, we’re also looking for someone who communicates well, enjoys variety, takes ownership of their work, and is willing to jump in where needed to support patients, providers, and coworkers.

What You’ll Do

Clinical Support

• Assist with patient care related to psychiatric services, including TMS and Spravato treatments
• Support providers with patient documentation, including updating records when patients complete clinical scales, screenings, and questionnaires
• Monitor and document patient information accurately in the EHR
• Obtain patient vitals and perform other clinical tasks such as mouth swabs, urinalysis, and blood draws, if qualified
• Explain treatment procedures, medications, and provider instructions to patients
• Manage patient prescription refill requests, ensuring timely and accurate processing
• Prepare and submit prior authorization requests for medications, coordinating with providers and payers as needed
• Complete treatment notes and help maintain accurate and timely clinical documentation
• Follow REMS compliance requirements for the administration and handling of Spravato
• Keep treatment areas and exam rooms properly prepared and stocked
• Organize and monitor medication samples and notify supervisors when supplies need replenishing
  

Front Desk & Administrative Support

• Greet patients warmly and professionally, answer questions, and assist with check-in and required forms
• Answer phone calls, respond to emails and electronic messages, and direct inquiries appropriately
• Schedule appointments and help coordinate patient flow throughout the day
• Maintain organized and up-to-date patient charts in the EHR system
• Help create a calm, welcoming, and professional experience for patients throughout their time with our practice
  

Being Part of the Team

Because we’re a smaller practice, collaboration matters here.

You’ll work closely with providers, medical assistants, and administrative staff to help ensure excellent patient care and office efficiency.

You’ll also:

• Step in to support teammates as needed across both clinical and front desk functions
• Contribute to a positive, respectful, and collaborative workplace culture
• Communicate clearly and compassionately with patients, providers, and coworkers
• Take initiative and ownership of your responsibilities
• Look for opportunities to improve workflows and the patient experience
  

What We’re Looking For

Required:

• Medical Assistant (MA) or Medical Office Assistant (MOA) certification
• High school diploma or equivalent

Preferred:

• 1+ year of experience in a medical or healthcare setting
• Experience with EHR/EMR systems

Experience working in behavioral health or psychiatry

Knowledge, Skills & Abilities

You’ll be a great fit if you bring:

• Knowledge of exam room, diagnostic, and treatment room procedures
• Knowledge of HIPAA, patient confidentiality, and workplace safety practices
• Strong customer service and interpersonal skills, especially in a behavioral health setting
• The ability to communicate clearly, compassionately, and professionally with patients, providers, and coworkers
• Strong organizational skills and attention to detail
• The ability to maintain accurate records and input data into EHR systems
• The ability to remain calm and effective in urgent or high-pressure situations
• The ability to read, understand, and follow detailed oral and written instructions
• The ability to build positive working relationships with patients, staff, and the public
  

Why Psyche?

At Psyche, you’ll join a stable, supportive team doing meaningful work in a field that’s changing rapidly.

We have a strong track record of employee retention and believe in developing our people and promoting from within whenever possible. With Psyche expanding further into clinical research and psychedelic medicine, we’re excited about what that may mean not only for the future of the practice, but also for the professional growth of the people who help build it.

Benefits & Perks

• 100% employer-paid medical and dental insurance premiums for employees
• 50% coverage for immediate family/dependents
• Paid time off and sick leave
• Potential for bonuses
• 401(k) with employer 3% safe harbor contribution available after one year of employment
• Employee-funded FSA/DCA benefits
• Employer-funded short- and long-term disability after six months of employment
• Vision insurance
• Free parking
• Monday–Friday daytime schedule
• No weekends
• LGBTQ+ friendly and age-inclusive workplace
• A close-knit, collaborative team with strong employee retention
• A culture that values professional development and promotes from within
• Meaningful work helping patients through innovative psychiatric treatment
• Exposure to treatments including TMS and Spravato
• The opportunity to grow alongside a practice expanding into clinical research and psychedelic medicine

Schedule

• Full-time
• 8-hour shifts
• Day shift
• Monday through Friday
• No weekends

Medical Specialty

Psychiatry

Work Location

In person – Denver, Colorado 80203 (Capitol Hill)

Equal Opportunity Employer

Psyche is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other status protected by applicable law.