Medical Assistant (Front Desk)

The Los Angeles Cancer Network; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization in Los Angeles seeks a Medical Assistant (Front Desk) to provide exceptional patient care and support office operations. The role involves greeting patients, scheduling appointments, and ensuring accurate documentation. Ideal candidates will possess strong customer service skills and a basic understanding of medical terminology, aiming to enhance patient experiences in an oncology setting.

Qualifications

• Great customer service skills required.
• Basic computer knowledge needed.
• Oncology/Hematology specific terminology preferred.

Responsibilities

• Greet and direct patients and visitors.
• Schedule and update patient appointments.
• Maintain patient confidentiality and documentation.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Assessment Skills

Critical Thinking

Multi-tasking

Job description

Join to apply for the Medical Assistant (Front Desk) role at Los Angeles Cancer Network

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Join to apply for the Medical Assistant (Front Desk) role at Los Angeles Cancer Network

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The Medical Assistant (Front Desk) is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network (OneOncology affiliated medical practice). This role will also provide office support for the front office area.

Responsibilities

• Greet and direct patients and visitors
• Gate Keeping
• Patient registration/check-out
• Collect co-payments and deductibles. Reconcile daily cash report
• Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol
• Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary
• Maintain supplies and cleanliness of the front office
• Ensure maintenance of patient confidentiality
• Demonstrate exceptional customer service skills in the performance of work assignments and duties
• Accurately document in the EMR system
• Training new hires on the process and procedures of the practice
• Maintain accurate records for all appointments scheduled for providers
• Sorts incoming mail
• Verifies patient's insurance information and updates billing staff if any changes
  
  

Key Competencies

• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrates exceptional assessment, critical thinking, and customer service skills
• Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses
• Ability to seek out resources independently and work collaboratively
• Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Ability to multitask efficiently
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
  
  

Qualifications

• Great Customer Service Skills
• Medical Terminology-Oncology/Hematology Specific
• Basic computer knowledge
• Previous Oncology/ Hematology experience preferred
  
  

Salary Transparency

Exact compensation may vary based on skills, education, certifications, experience, and location.

Base Salary Range: $21.00 to $24.00 per hour

Required

Preferred

Job Industries

• Healthcare

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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