Medical Assistant / Front Desk

OneTogether Solutions, LLC; El Cajon (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Revive Pathway in El Cajon, CA is seeking a Medical Assistant / Front Desk to support our clinic. This role reports to the Clinic Director and can be full-time or part-time, offering opportunities to impact patients’ lives with compassionate, whole-person care.

The ideal candidate is a team player with a customer-first attitude, experience with EHR, and the ability to assist with patient flow and coordination of resources including housing and transportation. Indian Preference applies.

Qualifications

• Graduate of Medical Assistant program
• Knowledge of Electronic Health Records
• Active American Heart Association Basic life support or ability to obtain
• Ability to pass drug and background screening

Responsibilities

• Provide patient check-in and registration
• Answer calls politely and professionally; route messages as needed
• Schedule patients and manage the appointment book
• Maintain reception area, scan documents, and handle emails/faxes
• Assist providers with procedures under supervision
• Support patient education and connect with community resources

Skills

Customer-first attitude

Communication skills

Empathetic listening

Team player

multitasking

Professional receptionist

Education

Graduate of Medical Assistant program

Tools

Electronic Health Records

Job description

Revive Pathway is a Tribally owned clinic that treats a diverse population of patients, including Native and Non-Native people. We have the opportunity to provide whole person care, while managing patient substance use disorders, primary care, infectious disease, and mental health needs. We are building a team of dedicated and compassionate individuals.

Revive Pathway brings an innovative model of highly individualized, compassionate care to patients with opioid use disorder. From the moment someone walks through the door of our state-of-the-art outpatient facility, they will encounter our thoughtfulness and intention for a humanizing and respectful experience with us. The comforting and safe setting of our nature-inspired facility and the friendly, professional attitude of our staff help to define our journey with each patient—and with each other—from day one.

Each employee at Revive Pathway creates their own ripple effect in the larger circles of the families and communities that we touch. Are you ready to make a difference with us?

We are currently seeking a Medical Assistant / Front Desk to support our clinic in El Cajon, CA. This position, reporting to the Clinic Director, can be either full-time or part-time and is an excellent opportunity for someone excited to make an immediate and lasting impact in a growing company.

Position Overview

The Medical Assistant / Front Desk will be a source of kindness and empathy for patients who are trying to find their way to a better life. Revive Pathway treats patients with respect and honors their efforts to improve their health. The Medical Assistant role is to be positive, full of hope and to be present with our patients in their struggles as well assist them with connecting with resources including food, housing/ shelter, transportation, and referrals to other compassionate providers. The ideal candidate will be a team player who is ready to jump into new challenges and opportunities, loves learning new things, and is interested in cross-training opportunities.

We are looking for a Medical Assistant / Front Desk who understands how critical opioid treatment is and who wants to help to by being part of a whole-person treatment team where every employee makes a difference in our patients lives every day. Are you ready to make a difference one person at a time?

Indian Preference applies. Qualified Indian (American Indian or Alaskan Native) applicants will receive preference in accordance with 25 U.S.C.

• 5323 and 25 U.S.C
• 472a

Minimum Requirements

• Graduate of Medical Assistant program
• Knowledge of Electronic Health Records
• Active American Heart Association (AHA) Basic life support or ability to obtain
• Ability to pass drug and background screening

Required Skills, Knowledge, & Abilities

• Demonstrated customer-first attitude and philosophy
• Ability to make judgments in demanding situations
• Ability to react to frequent changes in duties and volume of work
• Effective oral and written communication skills
• Ability to listen empathetically
• Ability to logically organize details
• Commitment to respectful patient and family centered care
• Commitment to patient confidentiality
• Commitment to patient safety
• Be the face of the clinic to all patients and visitors, acting as a receptionist.
• Answer calls politely and professionally. Refer calls to appropriate staff or take messages. Set or clear call forwarding when necessary. Check for messages with "on call" person or answering machine each morning.
• Perform clerical, receptionist, and communication functions for the clinic as required.
• Perform patient registration functions, including entering referral data, income verification and insurance data, and ensure data remains up to date over time.
• Schedule new and returning patients with appropriate staff. Maintain schedule book accurately. Record patient attendance, "no shows," and cancellations.
• Communicate with nurses, doctors, and other staff to manage patient flow
• Scan documents, handle emails/faxes, and keep the reception area/lobby clean and organized
• Provide patient care under supervision of a provider. The performance of a delegated medical act by the Medical Assistant must be directed and supervised by the provider
• Perform patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, and any other pertinent information for specific age groups
• Review medical records for up-to-date problem list including patient reported medication and allergies and diagnoses that are documented by physicians or providers
• Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress
• Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by the provider
• Assist provider with procedures including those requiring aseptic and sterile technique
• Assist with quality measures, including maintenance and recording of required daily equipment checks, CLIA requirements, and calibration of equipment
• Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record
• Contribute to individual patient care planning
• Participate in the review of schedules and space needs; anticipate and suggest any needed changes in staffing or provider schedules
• Assist with quality improvement projects such as communication of waits and delays, chart audits
• Assist in updating Medical Assistant training materials. Participate in orientation of new staff
• May float to the Back Office if needed
• Clean and examine procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines
• Stock nurse’s station and exam/procedure rooms as assigned
• Report non‑functioning or defective equipment to supervisor immediately
• Ensure all supplies are up to date and replace expired materials as necessary following sterile processing procedures
• Assist in the maintenance of patient education materials
• Prepare/maintain medical records, including ordering, filing, and copying when appropriate
• Complete all required competencies and maintain skill level
• Recognize the need for continuous learning by attending staff development programs and workshops
• Prepare and maintain urinalysis, oral toxicology swabs, urine drug screen collection schedules and document results in master file
• Strong de-escalation skills with the ability to manage challenging patient interactions calmly and professionally
• Other duties as assigned

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials used in performing the essential functions of the classification, and reach with hands and arms. The employee will be asked to perform repetitive behaviors (e.g., typing and data entry). The employee must occasionally lift and/or move up to 25 pounds (think boxes of paper). Specific vision abilities required by this classification include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee must also analyze and evaluate situations and adopt effective courses of action.

Why Work for Us?

Our team is a family with each person vital to our mission. Our team members are forward-thinking and passionate about creating change. We foster a culture of autonomy and ownership made possible by the trustworthiness and honesty of our team members. In a field that can sometimes leave staff feeling numb or powerless, we support active teamwork by responding with engagement, participation, and empathy. We treat patients with respect. And we believe that being curious and positive makes a difference.

Our vision is to guide people to a new life. Our hope is to inspire individuals, families, and communities— and to save lives in the process. Our team embodies the values of Respect, Growth, Compassion, Teamwork, and Commitment.

We support our team through a competitive salary and benefits package and opportunities for continuing education and professional advancement. Revive Pathway Clinic staff will also be cross trained to meet the needs of patients and to make each day a success. On-job training will empower team members, as we believe the excellence of the clinic and the professional development of our staff complement one another.

Please visit www.rp.health for more information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.