Medical Assistant Float - Central West Region - Evernorth Care Group

Cigna in; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Assistant Float to support various clinics in the Phoenix Valley. This role involves managing patient needs, ensuring smooth clinic operations, and providing excellent customer service. Ideal candidates are organized, multitask efficiently, and have previous healthcare experience. The position offers a supportive environment with opportunities for professional growth.

Benefits

Mileage reimbursement

6% premium pay

Qualifications

• Previous healthcare experience required.
• BCLS certification needed.

Responsibilities

• Ensure smooth daily operations in the clinic.
• Room patients and record vital signs.
• Provide excellent customer service.

Skills

Bilingual in English and Spanish

Customer Service

Organizational Skills

Multitasking

Education

Graduate of an approved Medical Assistant program

Graduate of a US Armed Forces medical services program

Tools

Microsoft Office

EPIC

Job description

Medical Assistant Float - Central West Region - Evernorth Care Group (Finance)

This float role is eligible for a 6% premium pay. If you choose to transition out of the float position in the future, you will forfeit this incentive.

This role is also eligible for round-trip mileage reimbursement from your designated "home center" to other centers. This is a worksite-dependent position.

Are you ready to utilize your organizational skills, multitasking ability, and drive to help others? We are seeking a Medical Assistant to join our fast-paced, customer-focused primary care/adult medicine departments across the Phoenix Valley. If you enjoy working in outpatient healthcare and a friendly environment, this position might be perfect for you.

Work hours: Typically Monday-Friday, 7-8 a.m. to 4-5 p.m.

Primary Centers: Phoenix Central, Paradise Valley, Westridge, and Palm Valley

Secondary Centers: Arrowhead, Paseo, Sun City, and Sun City West

Responsibilities:

• Ensure smooth daily operations in the clinic, managing healthcare needs of diverse patient populations.
• Room patients, record vital signs, enter data into patient charts, assist with procedures, review medications, and outreach to patients and providers for ongoing care.
• Follow all policies and procedures accurately, working within your certification scope.
• Provide excellent, friendly customer service via all communication channels.
• Document all care and information provided to patients.
• Return patient calls, complete referrals, prepare charts, and manage forms.
• Address questions, concerns, and requests in person, via the electronic health record system EPIC, patient portal, or by phone.
• Collaborate with clinicians, peers, and patients to meet practice needs.
• Manage ambiguity appropriately and handle conflicts constructively.
• Cross-train in the Front Office.
• Perform other duties as assigned.

Minimum Qualifications:

• Graduate of an approved Medical Assistant program, or
• Graduate of an unapproved program with successful completion of a state certification exam, or
• Graduate of a US Armed Forces medical services program.

Additional requirements include previous healthcare experience and BCLS certification.

Preferred Qualifications:

• Over 1 year of outpatient experience
• Bilingual in English and Spanish
• Front office experience
• Proficiency with Microsoft Office and EPIC electronic health record system
• Strong customer service skills and a commitment to empathetic, high-quality care

If working from home occasionally or permanently, ensure your internet connection is via a cable broadband or fiber optic provider with speeds of at least 10Mbps download and 5Mbps upload.

About The Cigna Group

We are dedicated to improving health and vitality through our divisions Cigna Healthcare and Evernorth Health Services. Join us in making a meaningful difference in people's lives.

We consider all qualified applicants regardless of race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital or familial status, genetic information, public assistance status, citizenship, or other protected characteristics.

For reasonable accommodation requests, contact [e-mail]. Note: Do not email this address for application updates or resumes.

The Cigna Group maintains a tobacco-free policy and may not hire tobacco/nicotine users in states where legally permissible. Candidates in such states must enter a qualifying smoking cessation program before employment.

Applicants with criminal histories will be considered in accordance with applicable laws.