Medical Assistant Float - Central West Region - Evernorth Care Group

The Cigna Group; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare organization as a Medical Assistant in Phoenix. This role combines your organizational skills with a passion for helping others in a fast-paced, customer-focused environment. Responsibilities include managing clinic operations, assisting with patient care, and ensuring excellent service delivery. Ideal candidates will have a background in healthcare, strong customer service skills, and the ability to work collaboratively with clinicians and patients.

Qualifications

• Graduate of an approved Medical Assistant program or equivalent.
• Previous experience in a healthcare environment.
• BCLS certification required.

Responsibilities

• Ensure day-to-day operations run smoothly in the clinic.
• Room patients and complete vital signs.
• Provide excellent and friendly customer service.

Skills

Organizational Skills

Customer Service

Bilingual (English/Spanish)

Education

Graduate of an approved Medical Assistant program

Graduate of US Armed Forces medical services program

Tools

Microsoft Office

EPIC

Job description

*** This float role is eligible for 6% premium pay. If you elect to transition out of the float position in the future, you will forfeit this incentive. ***

****This float role is also eligible for round trip mileage reimbursement paid from your designated “home center” to all other centers. This is a worksite dependent position. ****

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We’re looking for a Medical Assistant to join our fast-paced, customer-focused primary care/adult medicine departments for Evernorth Care Group across the Phoenix Valley. If you’ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we’re sure you’ll love this position.

Work hours: Typically, Monday-Friday 7-8 a.m.- 4-5 p.m.

Primary Centers: Phoenix Central, Paradise Valley, Westridge and Palm Valley

Secondary Centers: Arrowhead, Paseo, Sun City, and Sun City West.

Responsibilities:

• Ensure day-to-day operations run smoothly in the clinic, use your organizational skills to help manage the health care needs of our varied patent populations.
• Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications and outreach to patients and providers for the purpose of continuing care.
• Accurately follow all policies and procedures, practice in alignment with the scope of your certification.
• Provide excellent and friendly customer service through all avenues of communication.
• Document your efforts of all the care and information provided to our patients.
• Return patient calls, complete referrals, chart prep and forms management.
• Help answer questions, concerns, and requests, either in person, through our electronic health record system EPIC and patient portal, or by phone.
• Partner with the clinicians, your peers and the patients to meet the needs of the practice.
• Appropriately manage ambiguity, recognize appropriate ways to deal with conflict management.
• Cross train in the Front Office
• All other duties as assigned.

Minimum qualifications Required:

• Graduate of an approved Medical Assistant program or
• Graduate of an unapproved program with successful completion of state certification examination or
• Graduate of a US Armed Forces medical services program.
• Previous experience working in a healthcare environment
• BCLS certification

Preferred qualifications:

• 1+ year experience in the outpatient setting
• Bilingual (English/Spanish) skills
• Front office experience.
• Experience working with Microsoft Office and comfortable with data entry into our electronic health record system EPIC
• Excellent customer skills, and care deeply about providing empathetic, quality care to customers

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.