Medical Assistant Float

Care New England; Providence (RI); On-site; USD 38,000 - 46,000; Full time

Job summary

The Providence Center seeks a Medical Assistant Float to support physicians, nurses, and clinical staff across sites. You will perform routine administrative tasks and assist in patient care while maintaining professional relationships with staff and the public.

Responsibilities include typographic duties for doctors, HIPAA-compliant document handling, obtaining patient information, and coordinating with Case Managers to ensure timely lab results and follow-ups. Bilingual Spanish is preferred.

Qualifications

• High school diploma or GED required.
• Medical Assistant Certificate and License preferred.
• Bilingual Spanish preferred.
• Good typing skills and strong spelling/grammar.
• Excellent communication and general computer experience required.
• Ability to multitask and stay organized.
• Sustained follow-up on actions and team collaboration essential.

Responsibilities

• Perform routine and higher level administrative tasks to assist physicians, nurses and other clinical staff.
• Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.
• Travel between TPC department and program sites to cover for other Medical Assistants.
• Type correspondence for doctors and ensure proper formatting within 24 hours.
• Handle documents via copy/fax per HIPAA and policy guidelines.
• Obtain patient information from other agencies and gather lab results.
• Record vital signs and coordinate with Case Managers to keep appointments.
• Assist with scheduling tests and treatments; enter medical records for upcoming visits.
• Coordinate medication samples, refills, and pharmacy communications per orders.
• Respond to inquiries and maintain patient confidentiality.

Skills

Typing

Communication

Computer literacy

Multitasking

Attention to detail

Team player

Interpersonal skills

Bilingual Spanish

Education

High School or GED

Medical Assistant Certificate and License preferred

Job description

Job Summary:

The Providence Center Medical Assistant Float will perform routine and higher level administrative tasks to assist physicians, nurses and other clinical staff in effectively accomplishing their medical duties.

Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.

The Float Medical Assistant must be able to travel to other TPC department and program sites to cover for other Medical Assistants, as assigned.

Duties and Responsibilities:

• Maintain cooperative, respectful relationships with Center Staff, local agencies, consumers and the public.
• Work in cooperation with coworkers and supervisory staff in a constructive manner.
• Accept and benefit from constructive criticism.
• Provide excellent customer service.
• Type correspondence for doctors. Ensure typed documents are in proper format, accurate and completed within 24 hours of receipt of request.
• Make copies and/or fax documents for physician in accordance with HIPPA guidelines and TPC policies.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Obtain patient information as directed by physician from other agencies.
• Obtain patient's laboratory results and recent medication sheet from their PCP.
• Obtain vital signs (blood pressure, temperature and weight)
• Follow-up with Case Managers to assure patients keep their lab appointments.
• Sort and distribute diagnostic test results.
• Fill out basic information on TDI forms, forward to physician for signature.
• Assist physicians and nurses with medication groups
• Monitor medication sample closet; review for expired medications. Call drug company representatives as needed and assist in drug disposal.
• Monitor and order urine screen supplies and assist with urine screens.
• Assist clinical supervision and staff as required.
• Medication Requests/Refills
• Process medication requests and ensure that all medication requests for the day are completed by end of shift.
• Call pharmacy to refill existing medication per physician's order.
• Conduct collateral coordination with primary care physicians as needed.
• Assist with scheduling of tests and treatments as requested by physician (ie: physicals, EKG's, etc.).
• Enter medical records that need to be pulled for the client's next appointment. (Request chart 48 hours in advance).
• Assist with smooth coordination of medication appointments for residential clients
• Call insurance companies for authorizations needed as required.
• Respond courteously to consumers.
• Obtain vital signs such as blood pressure, temperature and weight.
• Advise physician of the arrival of their appointments and forward chart to physician.
• Answer incoming calls for physicians and other clinical staff as required and ensure messages contain correct spelling of names, phone numbers and brief message regarding the call.
• Place calls through to the appropriate staff person.
• Answer questions and investigate if answer is not known until resolution.
• Maintain patient confidentiality.
• Attend and participate in scheduled team meetings.
• Work a flexible schedule to include some evenings.
• Other duties as assigned.

Requirements:

• High School or GED Required
• Entry Level
• Medical Assistant Certificate and License preferred.
• Bilingual Spanish preferred.
• Must possess good typing skills as well as good spelling and grammar.
• Excellent communication skills required.
• General computer experience also required.
• Incumbent must be able to multitask.
• Attention to detail and strong organization skills are required.
• Sustained and consistent follow-up on required actions is necessary to be successful.
• Must be a team player with strong interpersonal skills.
• Requires assertive style to coordinate successful completion of responsibilities.
• Must be sensitive to the client population served by The Providence Center.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.