Medical Assistant - FLOAT

Ackerman Cancer Center; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Voluntary benefits

401k

Tuition reimbursement

Paid time off

Job summary

Ackerman Urology, a private physician-owned practice, is seeking a Medical Assistant Float to support three Jacksonville area offices. You will prepare patients for exams, collect vitals, update records, and help keep rooms stocked and ready for visits.

The role requires 1–2 years in customer service and Medical Assistant training/certification, with strong communication and organizational skills. Office-based, with travel among Mandarin, World Golf Village, and Middleburg locations.

Qualifications

• 1-2 years of customer service experience.
• Medical Assistant training and/or certification is required.
• High school diploma or equivalent.
• Excellent telephone etiquette and communication skills.
• Familiarity with medical terminology.
• Strong organizational and time management abilities.

Responsibilities

• Answer multi-line phone calls
• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and consults; respond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Skills

Customer Service

Interpersonal skills

Communication skills

Telephone etiquette

Detail orientation

Time management

Medical terminology

Education

Medical Assistant training/certification

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Ackerman Urology, a private physician-owned practice, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

Position Overview

The Medical Assistant Float position travels between our three office locations: Mandarin, World Golf Village, and Middleburg. This position prepares patients for their exams by taking blood pressure, weight, temperature, and other necessary measurements and documenting the information in the medical record. This position is also responsible for monitoring supplies and making sure exam rooms are stocked, organized, and ready for patients.

Essential Job Functions

• Answer multi-line phone calls
• Greet and check in patients
• Prepare supplies and exam rooms for patients
• Escort patients to exam rooms and give preliminary instructions, and perform preliminary physical tests, & update patient history and the purpose of the visit in the medical record
• Forward calls to physicians as requested
• Enter patient information and reports into the patient record
• Verify insurance eligibility and approval for ordered treatments
• Schedule follow ups and ConsultsRespond to patient inquiries and requests for help with insurance and/or appointment scheduling
• Process credit card payments
• Mail out follow up reminders
• Reminder calls made for all labs, follow ups
• Coordinate patient appointments with referring physicians
• Track and update physician schedules
• Schedule all tests ordered by physician
• Respond to medical records requests (mail or fax)

Required

Requirements (Experience/Education/Licensing)

• 1-2 years Customer Service experience
• Medical Assistant training and/or certification
• High School Diploma or equivalent
• Detail orientation and good organizational & time management skills
• Excellent telephone skills and etiquette
• Strong interpersonal skills and communication skills (oral & written)
• Knowledge of medical terminology
• Good computer skills: Microsoft Office, Outlook

Preferred

• Medical Office experience
• Experience with multi-line phone system
• Experience with insurance verification and medical office billing process

Hours

Monday - Friday, 8:00AM-4:30PM