Medical Assistant, Family Medicine

1920 Mass General Brigham Medical Group Western Massachusetts, Inc.; Amherst (MA); On-site; USD 58,686,000 - 71,463,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Differentials

Bonuses as applicable

Recognition programs

Job summary

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is hiring a full-time Medical Assistant to support our Amherst practice onsite. The role includes vital signs, patient flow, and collaboration with providers to ensure efficient care.

The ideal candidate has 1-2 years of MA experience, a high school diploma or GED (associates preferred), and BLS certification. The schedule is 40 hours/week, with a 8:30am–5:00pm or 7:30am–6:00pm option, onsite at 170 University Drive, Amherst, MA

Qualifications

• High School Diploma or GED required or Associate's Degree Medical Assisting preferred.
• Direct MA experience or medical field work 1-2 years required.

Responsibilities

• Assist junior Medical Assistants and support onboarding.
• Show patients to examination rooms, prepare equipment, interview patients, measure vital signs, and record information in the medical record.
• Explain treatment procedures, medications, diets, and physician instructions; organize educational materials.
• Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while liaising with departments and advocating for patients with good service.
• Collect blood, tissue, or other specimens, log them, and prepare for testing; perform phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates.
• Provide immunizations where applicable with required certification or supervision.
• Support quality initiatives such as two patient identifiers and hand hygiene.

Skills

Vital signs

Patient interaction

Phlebotomy

Medical terminology

Documentation

Education

High School Diploma or GED

Associate's Degree in Medical Assisting

Job description

Site

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our practice is located at 170 University Drive Amherst, MA 01002. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, from infants to adults. Convenient, caring and complete: Amherst Medical Associates gives you all three, close to home. Our primary care practice is a favorite in the Amherst area because families know they’ll be treated with warmth and respect. Visits are comfortable, relaxed engagements with friendly providers who are invested in your well‑being and want you to feel better. We are seeking a full‑time, 40‑hour Medical Assistant to support the practice onsite, Monday through Friday. We are open to the schedule being Monday through Friday 8:30am‑5:00pm or 4, 10‑shifts from 7:30am‑6:00pm with one day off during the week!

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions

• -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient’s medical record.
• -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• -Maintains inventory of immunizations and check expiration dates.
• -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Basic Life Support [BLS Certification] - Various Issuers preferred
• Certified Medical Assistant [National Certification] - Various Issuers preferred

Experience

Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

• Remote Type Onsite
• Work Location 170 University Drive
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $20.48 - $24.94/Hourly
• Grade 3

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.