Medical Assistant - Endocrinology Clinic - Full Time - Jeff Hwy

Ochsner Clinic Foundation; New Orleans (LA); On-site; USD 32,000 - 43,000; Full time

Job summary

Ochsner Clinic Foundation in New Orleans is seeking a Medical Assistant to support patients and providers throughout visits. The role requires a high school diploma or GED and CMA certification, with BLS from the American Heart Association.

The individual will handle registrations, documentation, and ensure responsive patient service. The position emphasizes effective communication, confidentiality, and adherence to policies, with ongoing professional development to maintain clinical skills and

Qualifications

• High School Diploma or GED required.
• Completion of a formal medical assistant training program preferred.
• Experience handling confidential information in a fast-paced environment.
• Certified Medical Assistant (CMA) required.
• Basic Life Support (BLS) certification from AHA required.

Responsibilities

• Supports the patient and provider throughout the patient visit.
• Ensures the patient and provider are prepared for the visit.
• Answers patient questions prior to leaving; prepares room for next appointment.
• Provides excellent patient service through effective communication by phone and in person.
• Completes patient registration and related documentation as needed.
• Maintains clinical knowledge, technical skills, training and credentials through ongoing development.
• Complies with the Department of Transportation Drug and Alcohol Testing if in an occupational health clinic.
• Adapts communication to diverse patient populations and respects privacy.
• Performs other duties as assigned.
• Keeps adherence to policies and standards.

Skills

Clinical knowledge

Computer skills

Verbal communication

Interpersonal skills

Customer service

Education

High school diploma or GED

Medical assistant training program

Job description

Education Required - High School Diploma/GED

Preferred - Completion of a formal medical assistant training program.

Work Experience Required - Experience working with and maintaining confidential information including experience working in a fast‑paced environment with minimal supervision

Certifications Required - Medical Assistant Certification

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs) Clinical knowledge.

Proficiency in using computers, software, and web-based applications.

Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Strong interpersonal and customer service skills.

Job Duties

• Supports the patient and provider throughout the patient visit
• Ensures the patient and provider are prepared for the visit
• Ensures the patient's questions are answered prior to leaving; prepares room for next appointment
• Provides excellent patient service through effective communication both over the phone and in person
• Completes appropriate documentation including patient registration if necessary
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development
• Meets the procedures of the Department of Transportation Workplace Drug and Alcohol Testing Programs, if working in an occupational health clinic
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
• Performs other duties as assigned
• Complies with all policies and standards

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requir