Medical Assistant, Clinic Operations Lead

Knownwell; Needham (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Knownwell, a leader in weight-inclusive healthcare, is seeking a Medical Assistant, Clinic Operations Lead for their Needham clinic. This hybrid role combines clinical and operational tasks, offering an opportunity for experienced MAs to step into leadership and positively impact patient care. The position fosters growth, teamwork, and a patient-first approach within a supportive environment.

Benefits

Comprehensive benefits package

401k match

PTO

Qualifications

• 3+ years of clinical experience required.
• Experience as a lead MA or trainer is a strong plus.
• Ambition for growth into a Practice Manager role.

Responsibilities

• Provide direct patient care, including vitals and procedures.
• Lead and support clinic operations and staff coordination.
• Onboard and mentor other Medical Assistants.

Skills

Organizational Skills

Communication Skills

Leadership Mindset

Compassionate Care

Patient-First Mindset

Education

Certified Medical Assistant

Tools

EMR (Athena preferred)

Job description

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check outthis article.

We’re looking for a Medical Assistant, Clinic Operations Lead to join our team and help lead day-to-day operations at our flagship knownwell clinic in Needham, MA. This unique hybrid role is designed for an experienced Medical Assistant who’s ready to take on both clinical responsibilities and operational leadership within a high-performing, tenured team. You’ll split your time 50/50 between patient care and administrative/leadership tasks, and serve as a key partner to the Market Practice Manager.

This is an ideal opportunity for someone who is a self-starter, thrives in a fast-paced environment, and is looking to grow into a future Practice Manager role as the clinic scales.

Schedule: Monday-Friday

EMR: Athena

Responsibilities:

• Clinical Responsibilities (50%):
• Set the pace and lead by example in how clinical care is delivered — modeling efficiency, professionalism, and compassionate, weight-inclusive care for the rest of the team
• Provide direct patient care including vitals, histories, triage, procedures, and support for virtual visits
• Manage patient flow from check-in through discharge
• Coordinate clinical follow-up, including referrals, prior authorizations, and lab/test result tracking
• Maintain clean, well-stocked, and ready exam rooms
• Support our weight-inclusive, affirming approach to care in every patient interaction

• Operational & Leadership Responsibilities (50%):
• Serve as the go-to clinic team member on the ground, escalating issues and supporting real-time clinic needs
• Partner closely with the Market Practice Manager on daily operations, staff coordination, and patient experience
• Help onboard, support, and informally mentor other MAs as the team grows
• Assist with administrative tasks such as inventory, scheduling, and performance tracking
• Identify and help implement workflow/process improvements in collaboration with clinic leadership
• Support clinic-wide communication and team alignment

Requirements:

• A leadership mindset — you set the tone for clinical excellence through your own work, modeling best practices in efficiency, professionalism, and compassionate, inclusive care
• Certified Medical Assistant with 3+ years of clinical experience
• Experience as a lead MA, trainer, or similar role is a strong plus
• Strong organizational and communication skills
• Comfort navigating both clinical and operational challenges
• Familiarity with EMRs (Athena experience preferred)
• A patient-first mindset and commitment to inclusive, non-judgmental care
• Ambition to grow into a Practice Manager or clinic leadership role

$30 - $35 an hour

We offer a comprehensive benefits package (Medical, Dental, Vision, 401k match, PTO), competitive salary and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced clinician who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Please send us a note at [e-mail].

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.