Operations Lead - North America Accident & Health

Everest; Wisconsin; Remote; USD 90,000 - 120,000; Full time

Job summary

Everest is seeking an Operations Lead to oversee underwriting support in Wisconsin. This mid-senior level position requires strong management and insurance expertise, fostering a collaborative team atmosphere. Ideal candidates will possess significant industry experience, leadership qualities, and the ability to drive process improvements.

Benefits

Dynamic training and professional development

Generous tuition reimbursement programs

Flexible work arrangements

Colleague Resource Groups

Qualifications

• 10+ years of experience in A&H Operations.
• Previous supervisory experience in insurance is required.
• Solid understanding of Accident & Health products and underwriting processes.

Responsibilities

• Lead team of underwriting assistants to ensure timely and accurate processing.
• Monitor workload and adjust priorities based on business needs.
• Provide training, coaching, and mentoring on procedures and compliance.

Skills

Leadership

Team Coordination

Problem-Solving

Attention to Detail

Communication

Education

Associate or Bachelor’s Degree in Business, Insurance, or related field

Tools

MS Office Suite

Job description

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Title:

Operations Lead - North America Accident & Health

Company:

Everest Reinsurance Company

Job Category:

Underwriting

Job Description:

About Everest:

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

About the Role:

The N. America A&H Operations Lead will ensure efficient processing and support of various underwriting support activities and documents. This role involves coordinating daily operations, supporting underwriting teams, improving workflows, and ensuring consistent delivery of high-quality services. The role will foster a collaborative environment, and ensures adherence to underwriting guidelines, compliance, and service standards. They will also be critical in deployment of technology that will drive further efficiency.

Key Responsibilities:

• Lead a team of underwriting assistants, ensuring accurate and timely processing of new business, renewals, endorsements, etc.
• Distribute and monitor workload, adjusting priorities based on business needs and service level agreements (SLAs).
• Provide training, coaching, and mentoring to new and existing team members on underwriting procedures, systems, and compliance requirements.
• Serve as a first point of escalation for operational issues or complex cases; resolve or escalate as needed to the Underwriting team.
• Review work for accuracy and completeness, ensuring documentation aligns with underwriting and regulatory requirements.
• Maintain effective communication with underwriters, brokers, and agents to facilitate smooth processing and timely follow-ups.
• Assist with quality assurance reviews and support the implementation of process improvements and best practices.
• Prepare operational reports and dashboards to track productivity, accuracy, and service metrics.
• Support the onboarding of new tools, systems, or workflow enhancements within the underwriting operations environment.
  
  
  

Qualifications:

• High school diploma required; associate or bachelor’s degree in business, insurance, or a related field preferred.
• Minimum of 10+ years of experience in a A&H Operations.
• Prior team lead or supervisory experience in an insurance environment required.
• Solid understanding of Accident & Supplemental Health products, coverages, and underwriting processes.
• Proficiency in MS Office Suite
  
  
  

Skills & Competencies:

• Strong leadership and team coordination abilities.
• In-depth knowledge of A&H insurance documentation and workflow.
• High attention to detail with excellent organizational skills.
• Strong written and verbal communication abilities.
• Proactive problem-solving skills and adaptability in a dynamic environment.
• Ability to manage multiple priorities while ensuring accuracy and timeliness.
  
  
  

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.
  
  
  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

Type:

Regular

Time Type:

Full time

Primary Location:

Remote, WI

Additional Locations:

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [e-mail].

Everest U.S. Privacy Notice | Everest (everestglobal.com)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Insurance

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