Medical Assistant - Client Service Specialist, Health Hub Sheldon

Harris County; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Assistant - Client Service Specialist to enhance patient care within a dynamic health hub. This full-time position involves both front and back office responsibilities, ensuring quality support for clinical health services. Ideal candidates will possess strong communication skills and a solid foundation in medical assisting, including phlebotomy. Join a collaborative team dedicated to improving community health outcomes while working in a supportive environment that values teamwork and professional growth.

Qualifications

• Completion of a Medical Assistant program at a community college or technical school.
• Six months of experience as a Medical Assistant or in a medical setting.

Responsibilities

• Assist with patient appointments, including vital signs and patient histories.
• Perform front office duties such as scheduling and checking patients in/out.
• Support data entry and electronic medical record management.

Skills

Phlebotomy

Communication Skills

MS Office Proficiency

Team Collaboration

Organizational Skills

Education

High School Diploma or GED

Medical Assistant Program Completion

Tools

Epic EMR

Job description

Medical Assistant - Client Service Specialist, Health Hub Sheldon

Join to apply for the Medical Assistant - Client Service Specialist, Health Hub Sheldon role at Harris County.

Position Overview

The Clinical Health Services (CHS) Medical Assistant-Client Support Specialist (MA-CSS) will support clinical health services provided to patients by ensuring quality patient care through Family Planning Service programs. Under the clinical guidance of the CHS Advanced Practice Provider, the MA-CSS will perform both front and back office duties, all in accordance with Harris County Public Health policies and procedures, as delegated by the CHS Advanced Practice Provider. The role includes clerical duties to support clinic operations.

Responsibilities

1. Assist with patient appointments, including phlebotomy, urine collection, pregnancy tests, lead testing, vital signs, and gathering patient histories.
2. Perform front office duties such as scheduling, answering phones, and checking patients in/out.
3. Prepare and label patient specimens for lab transport.
4. Provide in-room support during clinical visits, including assisting providers during procedures.
5. Maintain clinic and laboratory areas in accordance with infection control policies and complete monthly inventory.
6. Support data entry and electronic medical record management using Epic and other programs.
7. Coordinate scheduling of patients for services with multidisciplinary team members.
8. Interview clients to determine eligibility, following grant and payor guidelines.

Requirements

• High School Diploma or GED
• Completion of a Medical Assistant program at a community college or technical school
• Experience in phlebotomy
• Six months of experience as a Medical Assistant or in a medical setting
• CPR Certification (American Heart Association)
• Valid Driver’s License (TX upon hire)

Skills and Abilities

• Proficiency in MS Office and EMRs
• Excellent communication skills
• Ability to work collaboratively and foster teamwork
• Knowledge of CDC immunization recommendations
• Strong organizational and judgment skills
• Ability to analyze lab data and communicate findings effectively

Additional Information

• Position is full-time, Monday-Friday, 8:00 am - 5:00 pm.
• Work environment includes clinical and office settings.
• Physical demands include lifting up to 10 lbs frequently, and occasionally up to 50 lbs.
• Location: 8540 C.E. King Parkway, Houston, TX 77044.
• Employment contingent on background check.