Medical Assistant - Client Service Specialist, Health Hub Sheldon

Harris County; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking public health organization dedicated to improving community health outcomes. As a Clinical Health Services Medical Assistant-Client Support Specialist, you will play a vital role in ensuring quality patient care through Family Planning Service programs. This position involves a mix of clinical and clerical duties, including assisting with patient appointments, performing phlebotomy, and supporting the clinic's operational flow. You'll work alongside a dedicated team of health professionals in a vibrant environment focused on innovation and health equity. If you're passionate about making a difference in public health, this is the perfect opportunity for you!

Qualifications

• High School Diploma or GED required, with a Medical Assistant program completion preferred.
• Experience in phlebotomy and medical office settings is essential.

Responsibilities

• Assist with patient appointments and perform phlebotomy and vital signs.
• Support clinic operations with front office duties and patient check-in/out.

Skills

Phlebotomy

Communication Skills

Organizational Skills

Data Entry

Teamwork

Education

High School Diploma or GED

Completion of Medical Assistant program

Tools

Epic (Electronic Medical Record System)

MS Office Suite

Job description

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:

Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

***This is a grant-funded position ***

Position Overview:

The Clinical Health Services (CHS) Medical Assistant-Client Support Specialist (MA-CSS) will support clinical health services provided to patients by ensuring quality patient care through Family Planning Service programs. Under the clinical guidance/oversight of the CHS Advanced Practice Provider, the CHS MA-CSS will be responsible for performing both front and back office duties all clinical tasks are in accordance with all Harris County Public Health policies and procedures as delegated by the CHS Advanced Practice Provider. Also performing clerical front desk duties to support the clinic operations flow.

This position supports the Harris County Public Health Department, and reports to the Clinical Health Services (CHS) Program Manager. This position will service the Sheldon Clinic by providing comprehensive medical care to all patients served.

Duties & Responsibilities:

1. Assists with patient appointments by performing phlebotomy (including capillary and venous draws), urine collection, pregnancy tests, lead testing, vital signs, & gathering patient histories.
2. Perform clinic front office duties; scheduling, answering phone, and checking patients in/out as needed.
3. Prepares and labels all patient specimens for transport to appropriate laboratories.
4. Provides in-room support for all clinical staff during the clinic visits as needed, including assisting the provider during procedures.
5. Maintains laboratory and exam rooms in a neat, clean, and orderly manner in accordance with infection control policies, and complete monthly inventory.
6. Assists in performing data entry and electronic data processing by using the HCPH electronic medical record system (Epic), Microsoft Excel, and any other related programs/sites.
7. Support the coordination of scheduling patients to receive services from Multidisciplinary team members.
8. Interviews client to collect required information for eligibility determination, using grant and payor guidelines.

Harris County is an Equal Opportunity Employer Equal Employment Opportunity Plan. If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• High School Diploma or GED
• Completion of a community college or business/technical school Medical Assistant program

Experience:

• Experience in phlebotomy
• Six (6) months as a Medical Assistant and/or experience in a medical office, hospital, or laboratory

Licensure/Certifications:

• CPR Certification (American Heart Association)
• Must have a valid Driver’s License (TX upon hire)

Knowledge, Skills, and Abilities:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and navigating EMRs
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Knowledge of current CDC recommendations for immunizations
• Ability to organize material, prioritize job tasks, make reliable judgments, and draw conclusions from verbal discussions and written data
• Ability to draw conclusions from data, such as lab tests, to record this information accurately in patient’s record, and to notify the Clinical Manager or medical providers when deviations occur

Core Competencies:

• Organizational Leadership
  • Understands the organizational mission
  • Understands ethics and public good; is concerned with public trust
  • Demonstrates respect for the opinions and beliefs of others
• Collaboration
  • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
  • Demonstrates a sense of responsibility for the success of the group
  • Collaborates with others to improve quality and address needs
• Innovation
  • Ability to adapt to change
• Interpersonal Abilities/Personal Characteristics
  • Treats others with courtesy, sensitivity, and respect
  • Behaves in an honest, fair, and ethical manner
  • Assesses and recognizes own strengths and weaknesses
  • Uses sound judgment
  • Self-motivated
  • Organizes and maintains work environment to allow for maximum productivity
• Communication
  • Communicates clearly and effectively, both orally and in writing

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Position Type, and Typical Hours of Work:

• Full-Time | Regular
• Monday - Friday
• 8:00 am to 5:00 pm

Work Environment:

• This position operates in a medical clinic environment.
• This position also operates in a standard office environment with standard equipment such as computers, phones, photocopiers.

Physical Demands:

• Persons in these positions frequently lift, carry, push, and pull objects weighing up to 10 lbs.
• They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

Work Location:

• 8540 C.E. King Parkway, Houston, TX 77044
• Training may take place at different clinics with HCPH Jurisdiction.

Employment is contingent upon passing a background check.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.