Medical Assistant Call Center Smart

Taleo; Las Vegas (NV); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

401k contribution

Stock purchase plan

Job summary

UnitedHealth Group / OptumCare seeks a Medical Assistant Call Center Smart to provide high-quality patient care by phone and manage medication reviews, refills, and lab results. You will follow SMA protocols and document interactions, supporting a busy clinic environment in Las Vegas.

Requirements include a Medical Assistant program or relevant experience, HS diploma, and CPR/BLS certification or ability to obtain within 30 days. Competitive hourly pay and comprehensive benefits offered.

Qualifications

• Completion of a Medical Assistant program, or relevant experience.
• High school graduate or GED.
• Current CPR and/or BLS certification or ability to obtain within 30 days of hire.
• Computer skills and ability to multi-task.
• Proven patient service and communication skills.

Responsibilities

• Compliance with customer service standards.
• Assist patients with medication reviews, refills, lab results and lab orders per SMA protocol.
• Follow SMA protocols, processes and policies including medication refills, lab orders and disease management.
• Review patient charts in EMR to ensure core measures are addressed.
• Document calls and actions according to department protocol (6 R’s).
• Direct written messages to clinic staff to resolve patient issues prior to appointments.
• Maintain CPR certification, lab license, and required trainings.
• Other duties as assigned.

Skills

Customer service

Phone etiquette

Excellent communication

Multitasking

Reliable transportation

Education

Medical Assistant program or relevant experience

High school diploma or GED

CPR/BLS certification

Tools

EMR system

Windows-based applications

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Medical Assistant Call Center Smart (2390573)

Medical Assistant Call Center Smart - 2390573

$4,000 Sign-On Bonus for External Candidates

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Call Center MA under the direction of the department lead or Supervisor, works cooperatively with all members of the team. Provides quality patient care utilizing customer services skills, excellent telephone/communication etiquette and clinical skills to assist patients with their medical requests/concerns.

Location:

2720 N TENAYA WAY

Primary Responsibilities:

• Compliance with customer service standards
• Assist patients with medication reviews, medication refills, lab results and lab orders per SMA protocol
• Follow standard SMA protocols, processes and policies to include by not limited to the following: Medication refill, Lab orders, Preventative Services and Disease/Condition Case Management
• Reviews patient’s chart (in EMR) to ensure Core measures are being addressed and met per SMA protocol
• Documents all calls and actions taken according to department protocol (6 R’s - Right MRN, Right Patient, Right Provider, Right Location, Right reason and Right appointment)
• Ability to direct written messages (tasks) to the clinic staff to resolve patient issue prior to Primary Care appointment
• Compliance requirements such as CPR certification, lab license, U-Lean courses as assigned and annual competencies
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED
• Completion of a Medical Assistant program, or relevant experience
• Current CPR and / or BLS certification or ability to obtain certification within 30 days of hire
• Computer skills, window-based applications, organization skills and ability to multi-task
• Proven ability to demonstrate knowledge of job functions
• Proven excellent phone etiquette, communication skills (Verbal and written) and customer service skills
• Proven ability to respond appropriately to patient questions regarding tests, treatments and can performs complex Medical assistant tasks with in the clinical scope of SMA clinical assistant
• Access to reliable transportation

Competencies for High Performers

• Handles an average of 65 calls per day - 300 per week
• Core measures addressed 90-100% of the time
• Minimum of 10% of calls result in task sent to clinic “one and done”
• Complete a minimum of 60 tasks per week

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.