Medical Assistant (Bilingual - Spanish)

TekWissen ®; Michigan; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Nursing Assistant/Medical Assistant where your bilingual skills will shine! This remote role is perfect for someone with a healthcare background and a passion for customer service. You'll engage with providers, manage claims, and ensure smooth communication in a dynamic environment. With a focus on teamwork and critical thinking, you'll play a vital role in supporting healthcare operations. If you're detail-oriented and ready to make a difference in the healthcare industry, this is the opportunity for you!

Qualifications

• Minimum of 2 years in healthcare or insurance.
• Knowledge of medical terminology and health insurance processes.

Responsibilities

• Handle inbound and outbound calls effectively.
• Collaborate with teams and maintain relationships with providers.

Skills

Customer Service

Medical Terminology

Problem-Solving

Communication Skills

Attention to Detail

Healthcare Management Software

Education

High School Graduate

Associate Degree or Equivalent

Tools

Care Advance

Job description

Nursing Assistant/ Medical Assistant (Bilingual - Spanish)

Title: Nursing Assistant/ Medical Assistant (Bilingual - Spanish)

Work Location: Detroit, MI, 48243

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Pay rate: $22-22/hr on W2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company.

Job Description:

Required Skills and Experience:

• Minimum of 2 years of experience in a healthcare, insurance, or related field
• High school graduate and college or university experience
• Medical terminology knowledge or a medical background is required
• Strong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization procedures
• Customer service experience is required
• Strong phone skills with experience handling inbound and outbound calls
• Experience with healthcare management software and databases
• Excellent verbal and written communication skills
• Ability to explain complex information in a clear and concise manner
• Strong problem-solving skills with the ability to analyze data and identify trends
• Attention to detail and accuracy in all work
• Ability to work collaboratively with cross-functional teams
• Demonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders

Highly preferred:

• Two years of college or associate level degree equivalent
• Experience with providing high quality, provider focused servicing to facilities and doctors
• Work collaboratively as a team member with peers and nurses
• Concisely and accurately enter documentation into Care Advance
• Effectively engage over the phone via both inbound and outbound with providers
• Process provider requests as needed
• Acts as providers first trusted source for UM Prior Auth programs
• Assign faxes to designated staff
• Process requests for compliance inquiries
• Access various UM department mailboxes and voicemail as needed
• Ability to function independently
• Critical Thinking

TekWissen Group is an equal opportunity employer supporting workforce diversity.