Medical Assistant - Behavioral Health Temporary

Nhcare; Poway (CA); On-site; USD 34,371 - 48,119; Full time

Benefits offered by this job

Partially company-paid Medical, Dental, and Vision Plans

Two plus weeks of vacation

403(b) retirement plan

Job summary

Nhcare in Poway, CA is seeking a Medical Assistant for a 6-month assignment. This position involves scheduling and coordinating patient care in behavioral health programs, assisting providers, and managing patient information. The ideal candidate will have a high school diploma, a Medical Assistant Certificate, and BLS certification.

The role offers a pay range of $24.95 to $34.93 per hour based on experience, along with a generous benefits package including medical, dental, and vision plans.

Qualifications

• High school diploma or GED required.
• Valid Medical Assistant Certificate from an accredited program required.
• Current Basic Life Support (BLS) certification required upon hire.

Responsibilities

• Secures and communicates patient referrals and authorizations to providers.
• Schedules and communicates appointment information to patients.
• Documents all care coordination, services, and/or patient education in medical records.

Skills

Familiarity with medical procedures and terminology

Intermediate computer and data entry skills

Bilingual English/Spanish or English/Farsi or English/Arabic

Education

High school diploma or GED

Valid Medical Assistant Certificate

Current Basic Life Support (BLS) certification

Tools

Electronic health records system

Job description

Gold Family HC – Poway

13010 Poway Road

Poway, CA 92064, USA

Schedule: Monday–Friday from 8:00 am to 5:00 pm. (6 month assignment)

ROLE OVERVIEW and PURPOSE

The Medical Assistant – Behavioral Health will schedule and coordinate patient and follow‑up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role will support various providers, advanced providers, and registered nurses to provide excellent patient‑centered care and services within a dynamic team environment. This role will obtain required authorization and eligibility information for patients referring to behavioral health programs. This position is required to provide cross‑coverage in other departments at the assigned site and perform Medical Assistant duties as needed to support clinic operations and patient care demands.

RESPONSIBILITIES

• Secures and communicates patients referrals and authorizations to providers
• Schedules and communicates appointment information to patients and/or families
• Follows up with patients and providers to ensure appointments were kept
• Obtains and documents the consultation and progress reports from providers, radiologists, and other medical professionals in patient medical records
• Provides MAT pre‑intake assessments to determine appropriate fit for the program
• Documents MAT group attendance, random urinary drug screens, and film/pill counts
• Completes SDoH assessments, referrals, and linkages and track information/outcomes in patient medical records
• Follows Telepsychiatry for primary care site policy/procedures and coordinate on‑site patient care with telepsychiatry providers at other sites
• Documents all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines
• Discusses all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral, as needed
• Communicates with patients in person, by telephone, and/or by mail
• Acts as liaison between patients, clinic/providers, specialty care providers, health plans/funding sources, and community resources
• Attends staff and other required meetings and training courses
• Verifies insurance eligibilities, submits treatment authorizations, and provides coverage for front office staff, as needed
• Participates in quality improvement activities
• Documents all care coordination, services, and/or patient education in medical records
• Initiates and processes incident reports according to documentation guidelines
• Prioritizes activities according to intensity, need, and required follow‑up
• Provides accurate and timely reports to supervisor and site staff, as needed
• Responds promptly and with caring actions to patients and employees
• Maintains professional working relationships with all levels of staff, clients, and the public
• Cooperates in accomplishing department goals and objectives

EDUCATION/EXPERIENCE

• High school diploma or GED required
• Valid Medical Assistant Certificate from an accredited program required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines – may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Familiarity with medical procedures and terminology
• Proficiency with electronic health records system experience preferred
• Intermediate computer and data entry skills
• Must use sound judgment to anticipate the needs of patients and providers
• Flexibility with changing priorities and time‑sensitive deadlines
• Use emotional and cultural intelligence to provide appropriate communication and patient care
• Exemplify compassion to patients and team members
• Bilingual English/Spanish, English/Farsi, or English/Arabic preferred – must be able to pass Language Proficiency Test if bilingual skills are needed
• Ability to successfully manage multiple tasks simultaneously
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

PHYSICAL REQUIREMENTS

• Ability to lift/carry 15 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Uses appropriate body mechanics to ensure an injury‑free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood‑borne pathogen protocols
• Maintains privacy of all patients, employees and volunteer information and accesses this information only on a need‑to‑know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: partially company‑paid Medical, Dental, and Vision Plans; two plus weeks of vacation; nine holidays, including two floating holidays of your choosing; sick/personal time; volunteer time off (VTO); a 403(b) retirement plan; optional health and wellness events, and much more!

Pay Range: $24.95 – $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.