Medical Assistant (Behavioral Health)

United Health Centers; Fresno (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off and holidays

401k plan with matching

Educational Assistance

Employee discounts

Job summary

United Health Centers in Fresno is seeking a Behavioral Health Medical Assistant to support the psychiatric team in a state-of-the-art health center. Experienced MAs and new graduates are welcome, with a benefits package and rewarding work environment.

You will escort patients, administer screenings (Audit-C, PHQ-9, GAD-7, DAST, CAGE), document vitals, manage follow-ups, and coordinate referrals to internal or external services, while maintaining HIPAA compliance.

Qualifications

• High School diploma or GED required.
• Completed training program in Medical Assisting from an Accredited College.
• Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center.
• Bilingual English/Spanish required.

Responsibilities

• Escort patients to the tele-psychiatry exam room and administer outcome measures; record vitals and facilitate psychiatric visits.
• Perform administrative duties: verify demographics, help with paperwork, schedule follow-ups.
• Identify behavioral health gaps in care by reviewing patient records and care history.
• Participate in caseload consultations with Primary Care and Behavioral Health providers.
• Engage patients in care and coordinate referrals to internal or external services.
• Maintain appointment adherence and document no-shows; assist with prescriptions paperwork as needed.
• Maintain patient confidentiality per HIPAA and clinic policy.
• Triages crisis calls when no Behavioral Health provider is available.
• Attend required trainings and meetings and support leadership.

Skills

Bilingual English/Spanish

Rapport with patients

Customer service

Computer skills

Attention to detail

Education

High School graduate or GED

Medical Assisting program completed

Job description

We are recruiting for a Behavioral Health Medical Assistant (MA) to join our team in one of our state of the art health centers. Consider joining the team to leave a lasting impact in your local community as our Medical Assistants can look forward to rewarding benefits and work environment.

Experienced Medical Assistants and/or new Medical Assistant graduates are welcomed!

PERFORMANCE AREA 1 Essential Duties and Responsibilities

• Escorts patients to the tele-psychiatry exam room, administers Outcome Measures (Audit-C, PHQ-9, GAD-7, DAST, and CAGE), measures and records vitals, in order to facilitate visit with psychiatric team.
• Performs administrative responsibilities, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
• Identifies any Behavioral Health gaps in care, and any quality metrics that need to be met by reviewing patient’s historical electronic medical record.
• Participates in regularly scheduled caseload consultation with team care including Primary Care, Behavioral Health Provider and/or Psychiatrist.
• Facilitates patient engagement and follow up in care with Behavioral Health and/or Tele-psychiatry.
• Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
• Is responsible for appointment follow through and follow up, will track and document no shows for appointments.
• Assists with any additional documentation or requirements as they relate to patient’s prescriptions (i.e., TARS, Prior Authorizations), Assists patients with any medication concerns/requests.
• Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.
• Assists with and Triages Crisis Calls if no Behavioral Health Provider is available.
• Attend and participate in required meetings, training and educational programs.
• Perform other functions as directed by the Director of Behavioral Health.

EDUCATION

• High School graduate or GED.
• Completed training program in Medical Assisting from Accredited College.

LICENSE/CERTIFICATION

• Possess a valid Lifesaving certificate

PRIOR EXPERIENCE

• Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center.
• Previous experience working in Behavioral Health Department

SKILLS

• Bilingual (English/Spanish) required
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Intermediate computer skills
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!