Medical Assistant (Apprenticeship)

Triad Adult & Pediatric Medicine, Inc.; Greensboro (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider is seeking a Medical Assistant Apprentice to join their team in Greensboro, NC. This role involves hands-on training to become a Certified Medical Assistant, with responsibilities including patient care, documentation, and assisting providers. Ideal candidates will have a high school diploma and strong customer service skills, and will be part of a supportive training environment.

Qualifications

• Enrollment in Medical Assistance Apprenticeship Initiative required.
• Excellent customer service and communication skills needed.
• Compassion for patients and ability to work in a team.

Responsibilities

• Perform vital signs and patient procedures.
• Document all aspects of patient encounters accurately.
• Prepare patients for provider and maintain patient flow.

Skills

Customer service

Communication

Compassion

Multi-tasking

Education

High school diploma or equivalent

Job description

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Triad Adult & Pediatric Medicine, Inc. provided pay range

This range is provided by Triad Adult & Pediatric Medicine, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/yr - $16.00/yr

Position Summary

The Medical Assistant Apprentice is enrolled in an apprenticeship program that will prepare them to become a Certified Medical Assistant. Apprentices are expected to work full-time in the clinic and log 2000 on-the-job (OTJ) training hours over a 12-month period. All clinical skills are taught hands on under the guidance of a 1:1 coach. Apprentices also complete 200 hours of online didactic training that may include online instruction, educational readings, videos, quizzes, projects and more. The online component is completed typically in the evenings and/or on weekends.

Essential Functions

Site Operations:

• Greets variety of patients and escorts to the exam room; informs patient of time delays throughout visit.
• Prepares patients for provider, anticipates needs of provider to maintain efficient patient flow.
• Performs vital signs and other patient procedures, exams, patient education, etc.
• Accurately document all aspects of patient encounters.
• Perform phlebotomy and laboratory procedures as directed by the provider.
• Perform and document injections and immunizations.
• Ensure exam rooms are clean, stocked, and ready for patients.
• Clean, prepare and sterilize instruments.
• Obtain prescription refills under the direction and authorization of the provider.
• Manage internal and external referrals and required documentation.
• Observe and follow required safety protocols, including handling and disposal of sharps, use of personal protective equipment, exposure to blood borne pathogens, and general safety of employees and patients.
• Answer telephones, schedule patients, and support care team members.
• Navigate care throughout the encounter process.
• Protect patient privacy and always comply with HIPAA regulations.
• Participate in quality improvement activities.
• Other duties as assigned.
  
  

Preparation And Training

Skills: Excellent customer service, oral and written communication skills required. Compassion for patients required. Must be able to work well in a team environment. Ability to multi-task in a fast-paced work environment, with ability to anticipate future needs. Basic computer user skills required.

Experience

High school diploma or equivalent required. Enrollment with a participating Federally Qualified Health Center in the Medical Assistance Apprenticeship Initiative sponsored by the North Carolina Community Health Center Association.

Analytical Ability

Repetitive routine, or semi-routine duties, involving the use of numerous established clerical, statistical, and/or other general procedures. Involves average detail and variation, and where the employee is responsible for recognition of previously described sets of circumstances and can refer to an appropriate licensed nurse or provider within limits of clearly prescribed standard practices and procedures. Tasks are: performed frequently in the daily care of patients in the office setting, performed according to an established sequence of steps, may be performed with a predictable outcome; and do NOT involve ongoing assessment, interpretation or decision making that cannot be logically separated from the tasks themselves.

Independent Judgment

Under general supervision, whereby standard practice enables the employee to proceed alone on regular duties, referring questionable cases to supervisor or others.

Responsibility Of Equipment Or Process

Limited - makes minor adjustments to equipment; testing and measuring devices; however, equipment is not “sensitive” and damages are unlikely under normal use and care. Testing/measuring equipment includes: crash cart, oxygen tanks, glucometer, strept test kit, scales, thermometer, pulse oximeter, nebulizer, hemoglobin machine, dinamapp, tape measure, Accuchecks, Hemmocues, Snellen charts, IV starts, and other equipment and devices as assigned.

Material Or Product

Errors with the incorrect storage of certain medications could go undetected and could result in some or total loss of medication, which would prove costly to TAPM, as well as affect patient goodwill/care (if error is not caught). Misuse of biohazard materials could mean OSHA fines and/or penalties.

Safety Of Others

Safety of others depends entirely on the correct action of employee on job being rated. Errors, such as incorrectly administered medications, injections, and/or other treatments, should they occur, could result in serious or fatal repercussions for the patient.

Responsibility For Work Of Others

Responsible for own work only.

Working Conditions

Working conditions can be stressful and fast-paced. Must be able to work and deal effectively with changing situations, varying workloads, interruptions, etc. Frequently exposed to communicable diseases, biohazardous substances, medicinal preparations, and other conditions conducive to a clinical environment.

Mental Attention Or Visual Demand

Continuous mental and visual attention and manual dexterity when attending to patient care and medical record keeping; usually repetitive work or diversified operations requiring constant alertness or activity. Must have acute visual perception for patient care and record keeping requirements and be able to distinguish colors. Must be able to communicate via telephone and other automation vehicles. Normal or corrected vision is required in order to visualize computer screens, medical record forms, and equipment screens. Normal or corrected hearing is required for hearing blood pressures, monitor alarms, and building alarms, etc.

Hazards

If precautionary measures are not adhered to, this position could come in direct contact with infectious/communicable diseases, biohazard waste materials, needle pricks, etc.

Safety

Triad Adult & Pediatric require that all employee work in a safe manner with regards to themselves and their co-workers. Any unsafe acts or condition are to be reported immediately.

Quality Improvement

Must understand and help enforce the meaning of quality improvement:” The combined and unceasing efforts of everyone-healthcare professionals, patients, and their families, researchers, payers, planners and educators-to make the change that will lead to better patient outcomes, better system performance and better professional development.” (Batalden, 2007). Committed to promoting TAPM as a medical home and incorporating the core components of a Patient Centered Medical Home into your position on a daily basis.

• Patient Centered
• Comprehensive care
• Team-based
• Coordinated
• Accessible
  
  

Physical Demands

Medical Assistants are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time, as well as reach with hands and arms. Climbing or balancing occurs less than one-third of the time; while

stooping, kneeling, or crouching occurs between one-third and two-thirds of the day. Communicating by talking / hearing occurs over two-thirds of the day. The amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 pounds. Rarely is there a need to lift more than 26 pounds.

This Position Requires

• Periods of sitting, reading and documentation are required.
• Periods of moderate activity are required.
• Some lifting, bending, stooping, and moving is required.
• Intact sight and hearing with or without assistive devices is required.
• Frequent walking for short distances.
• Repetitive motion work with keyboards.
• Personal vehicle travel to provider office, offsite meetings.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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