MEDICAL ASSISTANT - 64002797

State of Florida; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Florida Department of Health in Hillsborough County is seeking an entry-level Medical Assistant for a fast-paced outpatient clinic. MA’s are responsible for dealing directly with the public, answering questions over the phone, and entering demographic & medical data into a computer database.

Strong communication skills are required, as this position may schedule/reschedule appointments and file client records.

Qualifications

• 1 year of customer service experience
• 1 year of data entry experience
• Medical Assistant certification preferred

Responsibilities

• Register patient demographics and contact information into the EHR within established timeframes
• Verify appointments and check patients into the EHR
• Handle clinic cashiering and billing procedures from Medicaid/Medicare and other plans
• Prepare and maintain exam rooms and ensure necessary supplies and equipment are available
• Input, process and retrieve lab orders and results; update provider with abnormal results
• Monitor clinic flow and assist with appointment reminders and patient records

Skills

Customer service

Data entry

Microsoft 365

Phlebotomy

Communication

OSHA

Lab orders

EHR

Education

Medical Assistant certification

Job description

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Requisition No:883408

Agency: Department of Health

Working Title: MEDICAL ASSISTANT - 64002797

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

DISEASE CONTROL DIVISION, MEDICAL ASSISTANT

1105 E. KENNEDY BLVD., TAMPA, FL 33602

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Title of Position: Medical Assistant

Pending Anticipated Vacancy

This is an entry-level administrative position working in a fast paced, high volume outpatient clinical setting. MA’s are responsible for dealing directly with the public, answering questions over the phone, and entering demographic & medical data into a computer database. Strong communication skills are required, as this position is required to provide program information, answer client questions, and explain policies. This position may also be required to schedule/reschedule appointments, and file client records. Applicant should be detail-oriented and be able to multi-task.

Your Specific Responsibilities:

• Accurately and within established timeframes registers, client demographic, contact and financial information into the electronic health record (EHR). Verifies and updates demographic, contact and financial information at each visit to ensure accuracy.
• Verifies appointments and checks clients into EHR, retrieves, files and assembles medical records as necessary, knowledge of service collection and use of service collection tools/documentation.
• Knowledge of financial and billing procedures from all sources (Medicaid, Medicare, managed care plans, Ryan White, etc.); including duties associated with the clinic cashiering position. This knowledge will also include understanding of the locally approved fee schedule and reimbursement knowledge.
• When assigned to clinical duties (including specialized clinics):

Updates EHR as necessary and prepares clients to be sign by provider. Takes vital signs, height and weight and documents adherence questions and updates EHR accordingly. Informs providers of any known abnormal lab or diagnostic results and informs provider when patients are ready to be seen.

• Prepares and maintains exam rooms and ensures appropriate supplies I equipment items are available to ensure clinical service delivery can be provided. Cleans and/or sterilizes equipment, maintains inventory of supplies, rotates stock, and monitors expiration dates.
• High level of expertise related to inputting, processing and retrieving lab orders, results. This also includes expertise in preparing lab orders for patients who receive lab services at designated patient service centers. Knowledge of medical insurances and contracted labs associated with medical insurance.
• Common duties and expectations for all assigned SCC medical assistants:
• Arrives on time and ready at workstation at assigned time. Informs supervisors of changes in schedule.
• Actively monitors client waiting rooms, exam rooms and clinic flow and updates appropriate staff I clinic managers as necessary.
• Assists in client related phone calls that include but not limited to appointment reminders, and reminders to bring in missing documentation.
• Assists in assembling clinic records and condom bags as necessary

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others.
• Understanding written sentences and paragraphs in work related documents.
• Knowing how to find information and identifying essential information.
• Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Communicating effectively with others in writing as indicated by the needs of the audience (orally and written).
• Adjusting actions in relation to others' actions.
• Knowledge of Health Management System.
• Knowledge and skills in basic phlebotomy.
• Ability to use Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, MS Teams).
• Knowledge of OSHA and Safety requirements associated with a lab.
• Skills handling bio-hazardous waste procedures.
• Skills in the use of universal precautions when working in a laboratory setting and/or with other potentially infectious materials (OPIM)
• Ability to perform data entry

Qualifications:

Minimum:

• 1 year of customer service experience
• 1 year of experience in data entry

Preferred:

• Medical Assistant certification

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Specialty Care Center, 1105 E. Kennedy Blvd, Tampa, FL 33602

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You willbe required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.