Medical Assistant

Neko Health; Washington; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Commuter benefits

Wellness rewards

Neko scan for you & family

Job summary

Neko Health is redefining prevention by delivering non-invasive, data-driven insights in under an hour. As an Operator, you will welcome members, guide them through visits, and perform clinical assessments with accuracy and care.

You will be part of a high-functioning clinic team, handling vital signs, phlebotomy, ECGs, and point-of-care testing, while maintaining infection-control standards and precise documentation for continuity of care.

Qualifications

• 3+ years of clinical experience in a patient-facing role.
• Phlebotomy, EKG or vital-signs competency.
• Customer service or hospitality experience (healthcare/retail/service).
• Active CMA, CCMA, or LPN; other certs accepted: RMA, NCMA, NRCMA, CPT.
• Current BLS and First Aid certification (AHA).

Responsibilities

• Welcome and guide members through clinic visits with a member-first mindset.
• Perform high-quality clinical assessments: vital signs, phlebotomy, ECGs, and point-of-care tests.
• Maintain exam rooms and follow infection-control standards.
• Document assessments accurately and update member records for continuity of care.
• Collaborate with Operators and clinical staff to refine workflows and support operations.

Skills

Phlebotomy

Vital signs

Customer service

Calm under pressure

Team player

Education

CMA/CCMA/LPN

BLS certification

Job description

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it’s ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It’s a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose:

You’re the person the clinic can rely on when it’s busy — not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember.

As an Operator at Neko, you’ll be the welcoming face of our clinic and a key contributor to our preventive care model. You’ll guide members through their visit, perform high-quality clinical assessments, and ensure every interaction reflects genuine care — not just an efficient process.

What You’ll Deliver in the First 6–12 Months:

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.

• Perform accurate, high-quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point-of-care tests, and phlebotomy — following established standards and protocols.

• Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.

• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.

• Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

What We’re Hiring For:

• Genuine Warmth – You take the member experience personally. People leave your care feeling seen, not processed — and you notice the difference. The warmth is visible before you’ve said anything. Members feel it in the way you explain something, the way you check in, the way you say goodbye.

• _Reliab_ility Under Pressure - You’re calm and consistent when the pace picks up. You manage multiple members and competing tasks without losing quality or warmth. When things break down, you’re matter-of-fact — not dramatic, not dismissive. Steady.

• Natural Team Anchor – You’re the kind of person others naturally lean on — and you take pride in being that person. You don’t wait to be asked. You step in, share what you know, and hold the standard. Not because it’s in your job description, but because that’s how you work.

• Fluent With the Tools – Our technology is what makes the visit possible — and you’re comfortable with it. You pick up new systems quickly and stay composed when something doesn’t work the way it should, keeping the member in front of you at ease while you sort it out. When a tool isn’t serving the experience, you say so. That’s how we make it better for the next member.

Minimum Requirements

• 3+ years of clinical experience in a patient-facing role

• Hands-on phlebotomy or venipuncture competency, plus EKG or vital-signs competency

• Customer service or hospitality experience (healthcare, retail, or service industry)

• Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT

• Current Basic Life Support (BLS) and First Aid certification through the American Heart Association (AHA)

Preferred

• Phlebotomy certification (CPT)

• Experience in private health assessment, concierge wellness, or high-volume primary care

• Acute, hospital-based, or ICU/HDU experience. Urgent care is also considered, and general practice support

• Experience in tech-enabled practices and comfort with AI-assisted workflows

• Experience mentoring or teaching junior staff, students, or trainees

Compensation & Benefits:

• Paid Time Off & Holidays

• Medical, Dental, Vision, and Life Insurance

• 401(k) Retirement Plan

• Commuter Benefits

• Wellness Rewards Program

• Complimentary full Neko scan for you and eligible family members.