Medical Assistant

Neko Health; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical, Dental, Vision, and Life

401(k) Retirement Plan

Commuter Benefits

Wellness Rewards Program

Complimentary full Neko scan for you &

Job summary

Neko Health is seeking an Operator to be the welcoming face of our clinic and a key contributor to our preventive care model. You will guide members through visits, perform high-quality assessments, and ensure every interaction reflects genuine care while maintaining a clean, safe clinical environment.

As part of the team, you’ll document findings, support continuity of care, and help refine workflows as Neko scales. A background in clinical settings and calm reliability are valued for success.

Qualifications

• 1+ year of clinical, patient-facing experience.
• Customer service or hospitality experience (healthcare, retail, or service)
• Current Basic Life Support (BLS) certification through the American Heart Association (AHA)

Responsibilities

• Welcome and guide members through clinic visits with a member-first mindset.
• Perform high-quality clinical assessments: vitals, grip strength, eye pressure, ECGs, point-of-care tests, phlebotomy.
• Maintain exam rooms and infection-control standards to ensure safety and cleanliness.
• Document assessments accurately and update member records for continuity of care.
• Collaborate with Operators and clinical staff to refine workflows and support operations.

Skills

Customer service

Calm under pressure

Reliability

Team collaboration

Tech-savvy

Education

BLS Certification (AHA)

CMA Certification

Phlebotomy Certification

Tools

BLS equipment

EKG device

Phlebotomy tools

Job description

Mission

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.

In a single, non‑invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.

Role Purpose

You're the person the clinic can rely on when it's busy — not because of seniority, but because of how you show up. Calm when the pace picks up. Consistent when things get hard. The kind of person colleagues quietly lean on, and members remember.

As an Operator at Neko, you'll be the welcoming face of our clinic and a key contributor to our preventive care model. You'll guide members through their visit, perform high‑quality clinical assessments, and ensure every interaction reflects genuine care — not just an efficient process.

What You’ll Deliver in the First 6–12 Months

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member‑first mindset.
• Perform accurate, high‑quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point‑of‑care tests, and phlebotomy — following established standards and protocols.
• Maintain exam rooms and uphold infection‑control standards to ensure a safe, clean, and efficient clinical environment.
• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
• Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

What We’re Hiring For

• Genuine Warmth – You take the member experience personally. People leave your care feeling seen, not processed — and you notice the difference. The warmth is visible before you've said anything. Members feel it in the way you explain something, the way you check in, the way you say goodbye.
• Reliability Under Pressure – You're calm and consistent when the pace picks up. You manage multiple members and competing tasks without losing quality or warmth. When things break down, you're matter‑of‑fact — not dramatic, not dismissive. Steady.
• Natural Team Anchor – You're the kind of person others naturally lean on — and you take pride in being that person. You don't wait to be asked. You step in, share what you know, and hold the standard. Not because it's in your job description, but because that's how you work.
• Fluent With the Tools – Our technology is what makes the visit possible — and you're comfortable with it. You pick up new systems quickly and stay composed when something doesn't work the way it should, keeping the member in front of you at ease while you sort it out. When a tool isn’t serving the experience, you say so. That's how we make it better for the next member.

Minimum Requirements

• 1+ year of clinical experience in a patient‑facing role
• Customer service or hospitality experience (healthcare, retail, or service industry)
• Current Basic Life Support (BLS) certification through the American Heart Association (AHA)

Preferred

• 6+ months of phlebotomy experience
• EKG experience
• Certified Medical Assistant (CMA) certification
• Phlebotomy certification

Compensation & Benefits

• Paid Time Off & Holidays
• Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Plan
• Commuter Benefits
• Wellness Rewards Program
• Complimentary full Neko scan for you and eligible family members.

About titles at Neko

We use a simplified internal title framework that prioritises clarity over hierarchy, so internal titles may differ from market‑facing role titles. Scope, impact and level of the role are fully aligned and will be clearly discussed throughout the process.

Hiring Process

Candidates progress from application and structured screening through thoughtfully designed interviews culminating in a formal offer and final pre‑employment checks before joining the team.

Equal Opportunity & Inclusion Statement

Neko Health is committed to inclusive hiring and member‑first care. We welcome candidates from all backgrounds and encourage you to request reasonable adjustments to support your application.