Medical Assistant

ChenMed; Southfield (MI); On-site; USD 23,419 - 33,062; Full time

Job summary

ChenMed in Southfield, MI seeks a Medical Assistant/Patient Care Technician to support clinicians through vital signs, exam prep, and patient education. You will collect specimens, assist with procedures, and coordinate care with physicians and staff in a fast-paced clinical setting.

Responsibilities include documenting patient history, managing calls, and ensuring accurate medication administration under supervision.

Qualifications

• High school diploma or GED required.
• Graduate from a nationally accredited Medical Assistant, Patient Care Technician, EMT or Paramedic program.
• Minimum 1 year of work experience as Medical Assistant, Patient Care Technician, EMT or Paramedic.
• BLS for Healthcare Providers required.
• Experience working with geriatric patients is a plus.
• EMR system experience preferred.

Responsibilities

• Record patient vital signs and medical history.
• Catalog and communicate patient needs to PCP and clinicians.
• Prepare patients for examinations and assist physician.
• Observe patients and report changes to PCP/clinicians.
• Collect lab specimens and perform basic waived tests.
• Prepare and administer medications; assist with procedures under supervision.
• Maintain supplies, equipment, and sterilize instruments; follow OSHA standards and proper documentation.
• Process patient phone messages and relay information to physicians.
• Call in prescriptions to the pharmacy with ChenMed Rx system as directed.
• Provide health coaching and follow-up with coached patients weekly.
• Perform other duties as assigned by management.

Skills

Medical terminology

Interpersonal skills

Communication skills

Time management

Organizational skills

Team collaboration

MS Office

Travel to local centers

English fluency

Education

High school diploma

Medical Assistant program

EMT or Paramedic program

BLS certification

EMR experience

Tools

EMR systems

Job description

Responsibilities

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, clinician, specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, clinician, specialist and/or other clinical personnel.
• Performs non‑critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

Skills & Abilities

• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards patients and families.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to effectively collaborate and partner with team members, including physicians, other clinicians, leaders and staff.
• Mindset focused on resolving problems for patients and achieving team goals.
• Skilled in basic phone and computer operation.
• Must be detail-oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software.
• Ability and willingness to travel to local centers as needed for coverage.
• Spoken and written fluency in English.
• Flexible to work evening, weekends and/or holidays as needed.

Education and Experience

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited program in one of the following is required: Medical Assistant, Patient Care Technician Program, Emergency Medical Technician (EMT) or Paramedic.
• A minimum of 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required.
• BLS for Healthcare Providers required.
• Experience working with geriatric patients is a plus.
• EMR system experience preferred.

Pay Range

$17.00 – $24.26 hourly. Final compensation may vary based on experience, education, location and other factors. This position may also be eligible for bonuses or commissions.