Medical Assistant

OrthoVirginia Inc; Richmond (VA); On-site; USD 25,000 - 37,000; Full time

Job summary

OrthoVirginia Inc. is seeking a compassionate Medical Assistant (Clinical Team Member) to support physicians and staff in an orthopedic care setting. The role emphasizes patient care, smooth clinic operation, and coordination of exam rooms, histories, vitals, and procedures.

The ideal candidate thrives in a fast-paced environment with strong customer service and HIPAA-compliant documentation. This full-time position includes coordinating appointments, imaging, and therapy services within

Qualifications

• Excellent customer service and patient-centered care.
• Strong verbal and written communication skills.
• Organizational and time-management abilities.
• Ability to multitask and maintain accuracy in documentation.

Responsibilities

• Prepare and maintain exam rooms before patient appointments.
• Document patient histories, vitals, and other clinical data.
• Assist with patient examinations and procedures as directed by providers.
• Coordinate scheduling for tests, imaging, and therapies; support clinic operations.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Education

High School Diploma

Medical Assistant certification

Tools

EMR software

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care.

Why Join OrthoVirginia? At OrthoVirginia, we’re committed to delivering exceptional orthopedic care while fostering a collaborative and supportive work environment. Our team members play a vital role in helping patients regain mobility, improve function, and return to the activities they enjoy most.

Location: Boulders Chippenham Employment Type: Full-Time, Monday - Friday (40 hour week)

Position Summary OrthoVirginia is seeking a compassionate, organized, and patient-focused Medical Assistant (Clinical Team Member) to join our orthopedic care team. In this role, you will support physicians and clinical staff by providing exceptional patient care, coordinating clinic activities, and ensuring efficient daily operations. The ideal candidate thrives in a fast-paced environment, demonstrates strong customer service skills, and is committed to delivering an outstanding patient experience. This position offers the opportunity to work closely with orthopedic providers while assisting patients throughout their treatment journey, including office visits, diagnostic testing, surgery coordination, and post-operative care.

Primary Functions & Responsibilities

Clinical Support

• Prepare and maintain exam rooms prior to patient appointments.
• Obtain and document patient medical histories, vital signs, height, weight, and other relevant clinical information.
• Assist providers with patient examinations and procedures as directed.
• Enter physician-directed orders, including imaging studies, physical therapy referrals, and other diagnostic or treatment services.
• Provide patient education regarding orthopedic treatment plans, cast care, traction care, braces, and orthopedic appliances.
• Support patient flow to promote an efficient clinic experience.

Patient Care Coordination

• Schedule appointments related to patient care, including follow-up visits, post-operative appointments, imaging, and therapy services.
• Coordinate surgical scheduling, including pre-operative testing, history and physical appointments, equipment needs, and therapy services.
• Serve as a resource for patients by addressing questions and facilitating communication with providers.
• Respond promptly to patient phone calls, messages, and clinical inquiries, ensuring timely resolution or appropriate escalation.

Clinic Operations

• Maintain clean, organized, and fully stocked treatment rooms, clinical workspaces, and bracing areas.
• Ensure proper handling and disposal of sharps, biohazardous materials, and medical supplies in accordance with safety standards.
• Assist with administrative tasks as needed to support clinic operations and patient satisfaction.
• Adhere to all organizational policies, procedures, infection prevention protocols, and regulatory requirements.

Knowledge, Skills & Abilities

Excellent customer service skills with a strong commitment to patient-centered care. Strong verbal and written communication skills. Exceptional organizational and time-management abilities. Ability to multitask and prioritize responsibilities in a busy clinical environment. Strong attention to detail and accuracy in documentation. Ability to maintain professionalism and confidentiality in accordance with HIPAA guidelines. Proficiency with electronic medical records (EMR) systems and standard office technology. Ability to work collaboratively as part of a multidisciplinary healthcare team.

Qualifications

Required

• High school diploma or equivalent.
• Current Medical Assistant certification or registration, or eligibility in accordance with state requirements.
• Basic Life Support (BLS) certification or ability to obtain within established timeframe.
• Previous healthcare, clinical, or patient care experience.

Preferred

• Medical Assistant certification (CMA, RMA, CCMA, or equivalent).
• Previous orthopedic, sports medicine, or surgical practice experience.
• Experience with electronic health record systems.

Physical Requirements

• Frequent standing and walking throughout the workday.
• Frequent bending, stooping, kneeling, crouching, and reaching.
• Ability to lift and carry up to 20 pounds frequently and up to 50 pounds occasionally.
• Frequent use of manual dexterity, fine motor skills, and clinical equipment.
• Continuous use of computers, phones, and other office equipment.
• Ability to communicate effectively in person and by telephone.
• Ability to safely work in a healthcare environment with occasional exposure to infectious materials and use of personal protective equipment (PPE).

Compensation

Range for this position: $17.98 - $26.97 Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify. Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.