Medical Assistant

Aspire Health Alliance; Quincy (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Aspire Health and Community Services in Quincy, MA, seeks a Medical Assistant to support psychiatrists and PMHNPs with clinical and administrative tasks. You’ll greeting clients, take vitals, assist with med reconciliation, and ensure HIPAA compliance in a calm, therapeutic environment.

The role emphasizes teamwork, patient care, data entry in EMR, coordination with care partners, and readiness to handle mental health crises with empathy.

Qualifications

• High School Diploma required; CMA certification or equivalent experience preferred.
• Strong interpersonal skills, patience and empathy in patient care.
• Comfort working with individuals facing mental health crises.
• Proficiency with EMR systems and basic office tech.
• Familiarity with psychiatric medications and safety protocols; BLS certified.
• Experience in behavioral health or primary care preferred.

Responsibilities

• Welcome and room clients; maintain calm, therapeutic environment.
• Obtain vitals and update screening questionnaires (PHQ-9, GAD-7, etc.).
• Assist with medication reconciliation and verify allergies.
• Track labs, tests, referrals; alert providers to urgent results.
• Support providers during patient encounters as needed.
• Escalate urgent mental health concerns and safety risks.
• Maintain clean, safe client care areas.
• Triage calls; answer client questions from medical records.
• Assist with prior authorizations.
• Coordinate care with community resources and pharmacies.

Skills

Interpersonal skills

Patience

Empathy

Education

High School Diploma

Medical Assistant certification

Tools

EMR systems

Office technology

Job description

Aspire Health and Community Services recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person’s contribution is highly valued.

Our mission, vision and values are supported by organizational culture guiding the work for every staff member:

We are one compassionate, accountable community.

Working at Aspire Health and Community Services can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person’s overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health and Community Services offers a competitive package of compensation and benefits.

The Mental Health Medical Assistant plays a vital role in supporting Psychiatrists and Psychiatric Mental Health Nurse Practitioners (PMHNP) by performing essential clinical and administrative tasks that enhance client care. This position requires working with clients facing mental health challenges, necessitating strong communication skills, empathy, professionalism, and a commitment to confidentiality.

Patient Support & Clinical Duties

• Welcome and room clients, fostering a calm and therapeutic environment.
• Obtain vital signs (blood pressure, pulse, weight) and update screening questionnaires (PHQ-9, GAD-7, TAPS, etc.).
• Assist with medication reconciliation and verify allergies.
• Track and follow up on labs, diagnostic tests, and referrals; promptly alert providers to urgent results.
• Support providers during patient encounters as needed (e.g., obtaining collateral information).
• Recognize and appropriately escalated urgent mental health concerns and safety risks.
• Maintain clean, safe, and organized client care areas.

Administrative Duties

• Review and triage telephone calls to psychiatrists/PMHNPs, addressing client questions from their medical records.
• Assist with prior authorizations.
• Coordinate care with community resources, primary care, and pharmacies (updating H&Ps, discharge summaries, etc.).

Team & Patient Relationship Building

• Promote a respectful, trauma-informed care experience.
• Ensure strict HIPAA compliance and uphold client privacy.
• Participate in team meetings and quality improvement initiatives.

Requirements

• High School Diploma.
• Medical Assistant certification or equivalent experience.
• Strong interpersonal skills, patience, and empathy.
• Comfort in working with individuals experiencing mental health crises or distress.
• Proficiency with EMR systems and basic office technology.
• Familiarity with psychiatric medications and safety protocols.
• BLS certification.
• Preferred experience in behavioral health, addiction treatment, or primary care.

Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.

Salary Range

$22.40 - $25.25 USD

Aspire Health and Community Services is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health and Community Services strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.