Medical Assistant

GOEBEL FIXTURE COMPANY; Poplar Bluff (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Ozark Total Healthcare is seeking an experienced Medical Assistant to join our Chronic Care Management call-center team. This role supports monthly outreach, care coordination, and follow-up for patients with multiple chronic conditions under RN and billing provider direction.

You’ll perform CCM calls, review medications, reinforce education, coordinate care, track transitions, and document activities in eClinicalWorks while delivering compassionate patient service.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification or registration is preferred, including CMA, RMA, CCMA, or NCMA.
• Candidates without certification may be considered with at least five years of recent, verifiable experience working as a Medical Assistant in a primary care/ambulatory setting.
• Strong knowledge of medical terminology, chronic conditions, medications, primary-care workflows, and electronic health records.
• Excellent telephone communication, organization, documentation, teamwork, and patient-service skills.
• Experience with eClinicalWorks, Medicare patients, chronic disease outreach, or care coordination is strongly preferred.

Responsibilities

• Conduct scheduled CCM calls and document patient-reported symptoms, goals, barriers, adherence concerns, and progress.
• Review medication lists for completeness, document discrepancies, and route concerns for licensed-clinician or provider review.
• Reinforce provider-approved education and care-plan instructions.
• Coordinate appointments, referrals, records, pharmacies, community resources, transportation, and follow-up needs.
• Track hospital, emergency-department, specialist, home-health, and other care transitions.
• Recognize concerns requiring clinical review and promptly elevate them according to protocol.
• Document CCM activities and qualifying time accurately in eClinicalWorks and maintain assigned work queues.
• Provide professional, compassionate customer support to patients, caregivers, Ozark providers, and outside referring providers.

Skills

Telephone communication

Organization

Documentation

Teamwork

Patient-service skills

Education

High school diploma or equivalent

Medical Assistant certification (CMA/RMA/CCMA/NCMA) preferred

Tools

eClinicalWorks

Job description

Contact information

• Phone [phone]

Ozark Total Healthcare is seeking an experienced Medical Assistant to join our Chronic Care Management call-center team. This position provides structured monthly outreach, care coordination, care-plan support, and follow-up for patients with multiple chronic conditions. The Care Coordinator II works under established protocols and the clinical direction of an RN and the billing provider.

What You’ll Do

• Conduct scheduled CCM calls and document patient-reported symptoms, goals, barriers, adherence concerns, and progress.


• Review medication lists for completeness, document discrepancies, and route concerns for licensed-clinician or provider review.


• Reinforce provider-approved education and care-plan instructions.


• Coordinate appointments, referrals, records, pharmacies, community resources, transportation, and follow-up needs.


• Track hospital, emergency-department, specialist, home-health, and other care transitions.


• Recognize concerns requiring clinical review and promptly elevate them according to protocol.


• Document CCM activities and qualifying time accurately in eClinicalWorks and maintain assigned work queues.


• Provide professional, compassionate customer support to patients, caregivers, Ozark providers, and outside referring providers.

Qualifications

• High school diploma or equivalent required.


• Medical Assistant certification or registration is preferred, including CMA, RMA, CCMA, or NCMA.


• Candidates without certification may be considered with at least five years of recent, verifiable experience working as a Medical Assistant in primary care, family medicine, internal medicine, or a comparable ambulatory clinic.


• Strong knowledge of medical terminology, common chronic conditions, medications, primary-care workflows, and electronic health records.


• Excellent telephone communication, organization, documentation, teamwork, and patient-service skills.


• Experience with eClinicalWorks, Medicare patients, chronic disease outreach, or care coordination is strongly preferred.