Medical Assistant

Lahey Hospital & Medical Center; Londonderry (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Lahey Hospital & Medical Center is seeking a Medical Assistant dedicated to enhancing patient care. In this full-time role, you will assist in various clinical and clerical duties under supervision, ensuring high-quality care and operational flow. A successful candidate will possess strong interpersonal skills and a commitment to patient satisfaction.

Qualifications

• Strong customer service skills required.
• Certification preferred but not mandatory.
• High school diploma or equivalent is essential.

Responsibilities

• Assist in the delivery of high quality and safe clinical care.
• Organize work to enhance patient satisfaction and provider efficiency.
• Collaborate with providers for daily scheduling and needs.

Skills

Interpersonal skills

Customer service skills

Analytical skills

Critical thinking

Organizational skills

Education

High School Diploma or equivalent

Certification (preferred)

Job description

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Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the general supervision of the designated supervisor (depending on the location) and in collaboration with a clinical overseer, where applicable, the Medical Assistant (MA) is responsible for assisting in the delivery of high quality and safe clinical care. S/he will assist with patient care and operational flow by performing clerical and clinical duties as needed within the scope of their training and applicable to the kind of practice and patient population.

The MA I will organize work to enhance patient satisfaction and provider efficiency. S/he will collaborate with providers for daily needs/schedule coordination, by reviewing provider schedule and anticipating patient, provider and appointment needs at the time of the patient visit, keep visits running on time, communicate delays with patients, manage same-day schedule additions, ensure exam rooms are properly supplied and provide support for patient forms completion. The MA is responsible for following and sustaining all workflows, standard work, policies, and procedures.

Job Description:

Essential Duties & Responsibilities

• Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
• Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
• Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
• Delivers care that is specific to the age of the patient
• Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
• Contributes information provided by the patient or family for the assessment of health status
• Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care
  
  

Minimum Qualifications:

Education:

• High School Diploma or equivalent required.
  
  

Licensure, Certification, Registration:

• Preferred: Certification
  
  

Note: Those hired prior to May 28, 2017 without a certification are grandfathered in this position.

Skills, Knowledge & Abilities:

• Strong interpersonal and customer service skills required to communicate with patients, family members, physicians and other health care providers, as well as other colleagues. Knowledge of medical terminology. Must possess strong problem solving abilities and analytical skills to ensure patient’s needs are met. Must possess basic computer skills to input and retrieve clinical information, as well as patient registration and appointment information. Utilizes critical thinking and good judgement in performance of tasks. Must possess good organizational skills and the ability to multitask and to prioritize daily assignments to ensure smooth work flow.
  
  

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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