MEDICAL ASSISTANT -

UNM Hospital; Albuquerque (NM); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus Available

Job summary

UNM Hospital in Albuquerque seeks a Medical Office/Clinical Support role performing front and back office clerical duties, patient intake, data entry, basic patient care, and medication administration under supervision. The position emphasizes patient safety, adherence to medical home standards, and a strong commitment to quality customer service.

Position requires High School education or GED, MA program completion or equivalent experience, CPR/BLS certification, and bilingual ability in

Qualifications

• High School or GED equivalent required.
• MA accreditation program graduate or 2 years MA experience.
• Completion of UNMH MA Safe Med Admin Course within 90 days.

Responsibilities

• PATIENT CENTERED MED - Adhere to and promote core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable.
• PATIENT CARE - Assist in preparation of patient care including admission, transfer and discharge; phone in prescriptions; assist the provider with treatments and setting up sterile fields.
• PATIENT CARE - Perform routine non-invasive procedures including saturation, urine dipsticks; may perform phlebotomy, ear irrigation, catheterization, and EKGs.
• MEDICATION - Administer medication including Parenteral routes; document and communicate clinical findings after UNMH MA Medication Administration course.
• PATIENT CARE - Perform basic initial screening; take vitals; record chief complaints; report changes to appropriate personnel.
• DATA - Enter data into computer; verify data; schedule appointments; answer calls; relay messages to providers.
• CASHIER - Perform basic cashiering; collect monies; balance cash register.
• ENVIRONMENT - Maintain sanitary work areas and supply PAR levels; report equipment issues.
• CUSTOMER SERVICE - Provide quality service and patient satisfaction.
• PATIENT SAFETY - Follow patient safety policies; identify and report safety concerns.
• PATIENT SAFETY - Demonstrate proactive patient safety by questioning current policies.
• PATIENT SAFETY - Report potential safety concerns and medication errors promptly.

Skills

Bilingual English/Spanish

Education

High School or GED Equivalent

MA accreditation program graduate

UNMH MA Safe Med Admin Course Completion

CPR/Healthcare BLS certification

Job description

UNMH’s contract with MDC ends in July 2027. At that time, UNMH positions currently supporting MDC will have options to transition to the new health care provider at MDC or into the UNM Health System. Cell phone and/or smart devices are not allowed on persons for this position at MDC, unless there is a documented medical condition.

Additional $6.00/hr. Safety Incentive Pay Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials Compensation Disclaimer Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Department: MDC - Medical FTE: 1.00 Full Time Shift: Days

Position Summary

Perform a variety of front and back office clerical duties in support of assigned area to include but not limited to collecting patient data, obtaining patient medical history; performing treatment procedures, preparing instruments for sterilization; maintaining a sanitary work area; coordinating and scheduling appointments and verifying medical coverage. May perform a variety of clerical duties to include basic cashiering duties. Ensure adherence to Hospitals and departmental policies and procedures. Patient care assignment may include neonate, pediatric, adolescent, adult and geriatric age groups.

Detailed Responsibilities

• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
• PATIENT CARE - Assist in preparation of patient care to include the admission, transfer and discharge process; phone in prescriptions; assist the provider with a variety of treatment procedures as requested to include setting up sterile fields and chaperoning
• PATIENT CARE - Perform routine non-invasive treatment procedures to include saturation, administration and urine dipsticks; may perform invasive procedures to include but not limited to phlebotomy, ear irrigation, catheterization, and EKG's
• MEDICATION - Administer medication, including Parenteral (IM, SQ, ID); Oral Drops, Eye Drops, and Oral via Seven Rights; document and communicate clinical findings (After completion of UNMH MA Medication Administration course)
• PATIENT CARE - Perform basic patient initial screening; intakes and records vital signs; records chief complaints; patient data collection; report any changes in condition or behavior of patients to appropriate personnel
• DATA - Enter various data into computer and forms; verify data, make corrections and ensure accuracy; schedule patient appointments; answer and direct phone calls as requested; take and relay messages to providers
• CASHIER - Perform basic cashiering duties; collect monies for various activities; close and balance cash register
• ENVIRONMENT - Maintain a sanitary work area to include patient care rooms, equipment and instruments; report equipment problems; order and stock supplies; maintain appropriate PAR levels
• CUSTOMER SERVICE - Provide and ensure quality service and customer satisfaction
• RELATED WORK - Perform related duties and responsibilities as required
• PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
• PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
• PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
• PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
• PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may "not seem right"

Qualifications

Education: Essential: High School or GED Equivalent, Program Graduate, Course

Education specialization

Essential: MA accred pgm graduate or 2 yrs MA experience on DD Form 214, UNMH MA Safe Med Admin Course Completion w/in 90 Days

Experience

Essential: No minimum experience required. 1 year directly related experience Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Credentials

Essential: CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days

Physical Conditions

Heavy Work: Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects or people. Physical Demand requirements are in excess of those for Medium Work. Essential: Working conditions: May be required to travel to various work sites, Limited access to med room. Med Admin Policy, Att A, May be required or is required to rotate work shifts, Tuberculosis testing is completed upon hire and additionally as required, Sig Haz: Physical risk/injuries due to combative patients, Sub to work in close proximity to incarcerated individuals, Must obtain and maintain MDC security clearance as required condition of employment, Sig Hazard: Chemicals, Bio Hazardous Materials req PPE

Sign-On Bonus Available